Live data from Hacker News

Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

news.ycombinator.com

31–40 of 60 posts

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#31

I took a company from 2 people to 80 when we were at the height. There have been a lot of attempts to crack that nut and most have been unsuccessful. First you need to realize what is going on when you grow. 1) The more people you hire the more you erode the culture you had. Therefore be very mindful of what kind of people you hire and be quick to realize if they don't fit the culture (even though they might be good)…

1) Culture must evolve with other elements of the company and at certain stages of growth and transition a company may need to intentionally hire to provoke and shape cultural change. Your change agents will be getting flak from many directions and your role may be to cover them and defend their advances.

2) This sounds like entrenching the status quo, risking stagnation. Every company I've ever worked at had some enshrined and virtually unassailable principles and practices. Celebrate the heretics and iconoclasts. It takes a strong internal center to speak out against groupthink and cultural norms. Make thoughtful challenge to the principles a principle (i.e. it cannot be a notwithstanding clause that supports blanket circumvention of other principles). Institutionalize periodic reviews.

3) The company and culture may change out from under some employees. An amicable and blameless split is best, including not blaming yourself. And every new hire constitutes some risk. So much hiring practice aims to minimize that risk without measuring or understanding the cost. It's easy to see and feel the effects of a bad hire, almost impossible to perceive the lost opportunity of a false negative.

Sometimes failure was not avoidable and there are no lessons to be learned to avoid similar situations in the future. Move on quickly, don't dwell.

4) Sounds like the Wobegon Corporation. Supporting cultural evolution is tough, often evolutionary and glacial rather than revolutionary and seismic. Your star performers in a micro-organization may be ineffective at the next level of scale because success then requires a different set of skills. Objective evaluation, effective performance and career management are tough problems made more so in a transitional company.

The culture that supported the company's previous stage needs to adapt for the next. Cultural change requires both people changing and changes in people. Elements of a company's culture will not scale. In organizations of which I've been part recently I've been promoting organizational Agility (capitalization intentional) in which Agile practices are applied to processes and structures, which adapt in response to internal and external forces. Cultural lock in retards progress.

WRT OP, these changes are necessary to support the company's current and continued growth, and I would avoid ascribing sinister intent. The company is changing in ways that don't match your personal work style, in which case it may be time to ask if you can adapt to this new reality (which may mean changing role or function within the company, rather than simply letting momentum carry you forward in your existing position) or look for a different company better aligned with your sweet spot (and do so in a way that is a positive experience on all sides, and don't wait to the point where you are acting out of frustration).

Change means new opportunities, possibilities to be teased out of your current situation. If a role exists or can be created that better suits your strengths, have a conversation with your manager and propose some changes, even as an experiment, "What if we tried ....", with an agreement to meet on a set time frame and evaluate results and pivot or course correct.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#32
post #25

Real authority is granted, not imposed. You and your team can have 15 managers above you, but in the end, if you just act like they don't matter, they will not matter . On the other hand, if these people bring real usefulness to the table (for example by freeing you from stuff you'd rather not do, like dealing with whiny and confused clients etc), then you should accept them and let them contribute as peers. The othe…

Very well said and quite true! A managers job should be to facilitate, sadly many of them don't understand this, and breath down the developer's necks.

If you are one of those guys who gets the job done, then you shouldn't be giving a flying f* about the managers/HR, their job is to make things easier for you so that you can focus on your core areas of expertise, if that's not happening, you can and should talk to your founders/owners about your concerns.

Remember, you were there before these guys even came into the picture, and you are responsible for the growth of this company which is now even able to afford new people, and I am sure the company owners do realize that.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#33
Unfortunately, you are not going to be able to keep things weird (in this case). The only person who has complete control over the corporate culture is the CEO. And, even then, the CEO takes orders from the board and owners.

From your description of the recent changes, it appears that the CEO, board, and owners do not view unconventional culture as being important to the company's success. So, unless you or someone like you has great influence over the CEO (either directly or indirectly), this is not going to change. Trust me: there's no point in fighting it.

If an unconventional company culture is important to you, it's time to find a new workplace. If you have some time and patience, you can find a company that aims for the same goals as you.

1) corporations are the opposite of democracies,

2) those in leadership are not your friends (though they may be paid a lot to act that way),

3) things that appear to be 'for you' are always 'for the owners', first.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#35

I know what you are going through. My last job was at Shutterstock, which went from 50 people to 700 in 5 years. I'm doing it again now, we went from 60 to 90 people in 6 months. I have found that there are inflection points whenever things double. That could be people, revenue, office space, customers, etc. When this happens, "debt" affects the company. You're probably much more familiar with tech debt, and probably…

How is it different for you this time, going through this a second time?

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#36
post #17

The HR manager scares me, although I am not sure why. Job #1 of HR is to protect the company from its employees. The reason for hiring a HR professional (weirdly they never refer to themselves as "resources") is that the owners or managers now feel that they need that protection. There's a gulf now between management and workers, that perhaps was a narrow stream before. You've instinctively grasped this, that's where…

Not necessarily. When company transitions from a small consulting shop to a bigger org, HR is really there to protect the company from compliance lapses. In the US, many regulations kick in at 50 employees. That said, HR is never your pal. Then again, the owner of the company that you drank with in the smaller days wasn't really your pal either.

Then again, the owner of the company that you drank with in the smaller days wasn't really your pal either.

True. The hiring of professional HR means the mask has finally come off. You can't pretend to be one big happy family anymore.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#37
post #25

Real authority is granted, not imposed. You and your team can have 15 managers above you, but in the end, if you just act like they don't matter, they will not matter . On the other hand, if these people bring real usefulness to the table (for example by freeing you from stuff you'd rather not do, like dealing with whiny and confused clients etc), then you should accept them and let them contribute as peers. The othe…

Very well said and quite true! A managers job should be to facilitate, sadly many of them don't understand this, and breath down the developer's necks. If you are one of those guys who gets the job done, then you shouldn't be giving a flying f * about the managers/HR, their job is to make things easier for you so that you can focus on your core areas of expertise, if that's not happening, you can and should talk to y…

... and I am sure the company owners do realize that.

that's a very dangerous assumption. The company comes first for them. If you can't or won't fit into their vision then, thanks for everything and good luck.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#38
post #17

The HR manager scares me, although I am not sure why. Job #1 of HR is to protect the company from its employees. The reason for hiring a HR professional (weirdly they never refer to themselves as "resources") is that the owners or managers now feel that they need that protection. There's a gulf now between management and workers, that perhaps was a narrow stream before. You've instinctively grasped this, that's where…

I entirely disagree with this view. If you look at the period of employment, the need for protection takes up a minute moment. It is more likely that the owners wanted to recruit great talent, have someone whos mission is to create a nice everyday environment, help spot and train leadership or any other number of things that the HR professionals, I've had the pleasure of meeting in my career, are great at and care ab…

There are two separate functions here. Recruiting is one, protecting the owners from the employees is another. Not every company assigns responsibility for recruiting to HR; some make it primarily the responsibility of the hiring team/manager, others have a dedicated recruiting team separate from HR, others outsource and/or spread the responsibility around.

Recruiting (however and by whomever it's done) is essential to your company's ability to create products or services and generate revenue. This is what most people think of when they think about what success means, so it's not surprising that you would think of HR as key team members if you're accustomed to them doing recruiting. However, the other function, of protecting the company's owners from its employees, has nothing to do with the success of the company in that same sense; it doesn't help to generate revenue and may even hinder your progress toward it by separating the company from some of its most productive and creative employees. Instead, this function serves to direct as much of the revenue as possible to the owners of the company rather than employees (and/or their lawyers). Since most people who aren't the owners are focused primarily on products, services, and growing revenue, they don't think about this as being part of "success", so this traditional HR function makes them "the enemy" and an obstacle to success as they define it.

Both views of HR are correct; which is appropriate depends on who you are and on how your company assigns responsibility for recruiting. But make no mistake about it: if you're an employee, as the OP is, the part of the company that protects it from you is not your friend, even if the same people also help you recruit great teammates who help you achieve your goals.

Re: Ask HN: Company is growing and the culture shift is uncomfortable. What do I do?

#39
When there are managers, things will be complex and there will be politics in the office. (I was one of the first 10 people of my first employer. It went to 400 people.)

I don't have golden suggestions for you. If you are a developer, stay focused on coding. If it still drives you mad, go find a better company.

Post reply on HN