> Further I see no desirable “differentiation” for a customer to be interested. It doesn’t in fact even solve a customer problem.
document signing is just another form of attestation (“i agree to the terms outlined in this document, effective on ”. blockchains are really good at providing tools for attestation. the specific customer advantage? it’s extremely difficult for your counterparty to claim that he didn’t sign your term sheet if he changes his mind. you just point to some record on the blockchain and say “this has your digital signature on it. it says you agreed to those terms, and it was published at ”.
obviously, DocuSign solves this problem of attestation, by custodianing the documents and putting meaningful reputation on the line in order to remain trustworthy. OTOH, it’s not unheard of to see for-profit companies cash out their reputation (e.g. big brands which sell the brand/logo to cheap manufacturers once the company stops innovating). attestations on a large blockchain (like Bitcoin or Ethereum) augment that reputational cost with a financial cost: even if Docusign decided to cash out their reputation, it would cost billions of dollars to reverse the attestation: a significant barrier.
so it depends on how much you — or the parties you deal with (ex: courts) — trust Docusign. it’s not inconceivable to me that at least a handful of customers might say “i don’t completely trust that any document middleman will not lie about my counterparty’s attestation down the road. but i do trust that blockchain B is secure enough to prevent reversals, so this blockchain-based document signing service might be a better product for me.”