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Ask HN: How do you communicate in a remote startup?

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Re: Ask HN: How do you communicate in a remote startup?

#202
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

In addition slack search becomes a great onboarding tool.

I'm sure there's features here or in progress where you'll be able to ask for an AI summary of all the recent discussion and decisions made on different topics.

Re: Ask HN: How do you communicate in a remote startup?

#203
post #151

Earlier quoted context omitted.

Great list. Add a few.. 1. Meet in person every quarter. Fly people into the HQ if there is one. If not just rent meeting place. 2. Have a well written handbook like Gitlab that explains how your company works. 3. Onboarding program - remote onboarding sucks. Do onboarding in person (if you can) or assign an onboarding buddy if you can’t. 4. Slack Is Great But (SIGB) - teach people that they don’t need to read everyt…

> 1. Gitlab somehow statistically tracks public / DMs. Haven’t implemented at my startup but if anyone knows a simple way to do - please let me know. If you use Slack, I think the admin panel already contains the number of messages in channels VS DMs. Long time I last saw it myself, but I think it was missing a breakdown on how many members of the Slack received the channel/"public" messages (as not everyone is part…

The "source of truth" and the place you post dank memes and ask what people are doing for the weekend--those shouldn't be the same place. Slack is not a good "source of truth".

Re: Ask HN: How do you communicate in a remote startup?

#204
post #172

Earlier quoted context omitted.

Are you sure that's introversion, rather than shyness or insecurity? The answer might help with the solution.

Agreed, you are collaborating with a team, if you are not comfortable sharing thoughts how are you gonna be comfortable sharing _code_.

There's also such a thing as oversharing context with people that are already burdened with a lot of context related to their own tasks. Splitting off into private conversations helps keep irrelevant members from context switching.

Re: Ask HN: How do you communicate in a remote startup?

#205
post #159

Earlier quoted context omitted.

Great list. Add a few.. 1. Meet in person every quarter. Fly people into the HQ if there is one. If not just rent meeting place. 2. Have a well written handbook like Gitlab that explains how your company works. 3. Onboarding program - remote onboarding sucks. Do onboarding in person (if you can) or assign an onboarding buddy if you can’t. 4. Slack Is Great But (SIGB) - teach people that they don’t need to read everyt…

Meeting in person >1 hour away is difficult for people in many life circumstances. And if there are constant meetings, it either strains families or makes the person who can't make it feel left out

Yeah. Once or twice a year should be fine, I would say.

Re: Ask HN: How do you communicate in a remote startup?

#207
post #123

I learned the following: - Everything public in Slack. Create a fun-sounding moto that discourages DMs. Even if a DM happens, and the back and forth resulted in a consensus, share that consensus in a public channel (which makes it searchable). - Record your team meetings, preferably with software that can AI-summarize. Folks on vacation / leave can get the rundown easily. - Encourage the sharing of solutions to vario…

In addition - promote face to face meetings via zoom/google meet/discord/?, ideally on-the-fly meetings created in the open so others can join based on the topic.

Re: Ask HN: How do you communicate in a remote startup?

#208
Slack. Weekly meetings (encourage but not require camera on). Annual in-person retreats.

Don't be afraid to small talk and goof off just a little (in a way that's respectful to your colleagues). Allowing people to be more themselves fosters better working relationships IMO, of course with the expectation that anything public facing is done with professionalism.

Re: Ask HN: How do you communicate in a remote startup?

#209
post #123

I learned the following: - Everything public in Slack. Create a fun-sounding moto that discourages DMs. Even if a DM happens, and the back and forth resulted in a consensus, share that consensus in a public channel (which makes it searchable). - Record your team meetings, preferably with software that can AI-summarize. Folks on vacation / leave can get the rundown easily. - Encourage the sharing of solutions to vario…

I'd say avoid slack as much as possible. Use evergreen communication:

https://www.emergencyremote.com/emergencyremote#h.vvx9who9kf...

Re: Ask HN: How do you communicate in a remote startup?

#210
Don't assume people know how to communicate. Provide education material, cultural backgrounds, descriptions of things to avoid. Incentives that are aligned with good communication.

For example:

- Chat discourages thought. - Chat burries decisions. - Brainstorming and ideation vs reasoning. - Brainstorming, ideation and reasoning vs preferences and biases (CEO weighs in) - Documentation vs works in progress. - Proposals vs time to consider them. - Bike shedding. - stupid forum formatting. etc etc etc

Current social media is shockingly poor training for good communication.

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