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Ask HN: How to deal with this freelance client?

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Re: Ask HN: How to deal with this freelance client?

#21
post #12

Earlier quoted context omitted.

This is good advice. I've been freelancing for 7 years. When you're talking with potential clients, it's reasonable to spend an hour or so talking about the project requirements and the client's needs and expectations, not to mention discussing your own background experience, to see if it's a good fit. I might then spend another hour or two looking at the client's specs and putting together an estimate. But I don't d…

Another rule for a small freelancer: Bill hourly. Never accept a fixed-bid contract. These small clients will withhold payment until every last detail meets their desires. Plus, it's NEVER a good enough specification. Also, most clients will change their mind about they want when they start seeing results. Suppose you take a fixed-bid contract that you expect to take a month. You do your month of work and deliver it…

I have also experienced the problematic client you describe. The client had neverending revisions. He could never present me with a final list, even after all items in the contract were complete. He then refused to pay, unless I added additional features not included in the contract. Even after adding some of these, he was never satisfied. He made a long list of false claims against me and threatened to sue unless I added more features. After this, I immediately halted work and (successfully) pursued the rest of the money in court.

My conclusion is that fixed-price bids are bad only if there is a lot of risk -- in this case, the bid amount was far lower than it should have been, the client was underfunded, etc.

Nowadays, I recommend making fixed-price bids that are large overestimates. I am taking a risk in making a fixed bid, and in return the client gets the surety of a fixed amount. If my fixed bid is supposed to literally be my average expected time times my hourly rate, then there is a 50/50 chance (or likely more depending on the client) I will lose money on the deal!

Re: Ask HN: How to deal with this freelance client?

#22
post #7

Recently, I did a couple of hours of work for a client, WITH A WRITTEN AGREEMENT, and didn't get paid. It isn't worth the hassle to sue and collect for a couple hours of work. So, I wrote the experience off as a loss and moved on. My rules now: 1. If you want me to write a specification or project plan for you, I expect to get paid for it. If you want me to formally review your wireframes, I expect to get paid. 2. I'…

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Re: Ask HN: How to deal with this freelance client?

#23
Get used to it! Potential clients are often no-shows and fail to return calls because they found someone else ... even when their business seemed like a sure thing.

I use this as a barometer -- if a prospective client does not respect my time/work, then he will likely be problematic as a client.

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