21–30 of 151 posts
T-Mobile is solid all around (>>> AT&T or shudder Verizon), but US Consumer Cellular has one of the best customer service operations I've ever dealt with.
I once had my debit card canceled due to fraud while traveling internationally, and they shipped a replacement via both UPS and Fedex to ensure a replacement got to me as quickly as possible.
I have no doubt they've lost money on me as a customer in my lifetime, but I have nothing but amazing things to say about them and I suspect they'll make it up later in life when I have more assets to work with.
Amazon.com. They've always provided excellent customer support when I've had to deal with tracking / replacing / returning items. Costco - again, fantastic service. A long time ago I applied to Lucasfilm for a job. I still have fond memories of how warm and kind the HR rep was while telling me that I was too junior for the role. Every restaurant I've dined at in Los Angeles - amazing service. They treat me like a cel…
If it’s serviced by Amazon. You’re soof’d if not
6 months later, I noticed I never got my money back. I jump on a support chat, and I got refunded, no questions asked.
My interaction with Amazon support has always been stellar, and refunded immediately whenever there is a problem with no fuss. Once I got a £500 monitor stolen by the driver, so the procedure was a little more complicated, but basically I had to sign a document saying I did not steal it nor lie about it, and got my money back in less than 10 days.
It feels like they always want to err on the side of the customer and that is refreshing to see.
They have, literally, the best customer service experience I've ever encountered as a customer.
Anytime I've had issues they were quickly resolved, and their chat actually connects you to a human almost instantly.
The former DOES have retail stores, but the latter does not. The sites are now similar, but the feel is better at RevZilla, so that's MOSTLY where I search and buy. I fully expected the customer service to suck either way, though, given that they have effectively no competition.
tl;dr? I was wrong.
Last year, as it got cooler, I realized I needed a heavier moto jacket. I bought one, but the fit was wrong, and the fit was wrong in a way that made it clear that just going down a size wasn't going to solve the problem. Merlin jackets are just not shaped like Ubermonkey, turns out. I called RZ to arrange a return, and was ON THE PHONE WITH A REAL HUMAN IN LIKE 6 MINUTES.
And this real human set me up with a return label immediately, and then asked if he could help me figure out a replacement. He knew the product lines they carried, and understood the styles I wanted, and suggested a brand I didn't know but immediately clicked with. They credited me immediately for the return (before I got off the phone) so at no point was I technically paying them for two jackets, even.
I was stunned. Customer service is not dead.
(I looked it up: RevZilla was conceived in 2007 as an online provider; CycleGear has always been brick & mortar. The RZ founder and a PE group formed a holding company in 201 to own & operate both businesses separately. I suspect the fact that an RZ founder is still fundamentally in charge is why the RZ service is so good.)
Nowadays... you submit a bug to Notion, the support person is snarky and tells you "it's supposed to work that way" and a year later the bug is still there.