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Ask HN: Do you celebrate failures at work?

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Re: Ask HN: Do you celebrate failures at work?

#21
post #12

I've heard it said that in Japan management seeks to fix the problem when there's a failure rather than fixing the blame. I have no idea if that's true of the Japanese but I know it's true in America. And once the blame is fixed then the person blamed is ejected from the organization and that's considered a fix to the problem. So why would anyone volunteer to talk about failure when that is the status quo?

Any culture where a failure means somebody needs to be fired is a toxic culture where people will be unwilling to take any risks whatsoever. That's not normal and is a sign that the company's future isn't going to be very promising.

Re: Ask HN: Do you celebrate failures at work?

#23

The most popular ritual I've seen for celebrating failure is firing people. I can see a case for the company declaring bankruptcy being considered a ritual. I'm trying to imagine a world where failure is seen as a good thing - it implies risks were taken, and without risk there is unlikely to be progress. I suppose AirBnB is a bit of a poster child for move fast and get sued later so that sort of fits.

It depends on the level of the failure. Some failures are minor problems that can be easily fixed with minimal impact on the business. Some failures are colossal and can drive the company out of business.

I wish the consequences for failure were uniform across various organizations. Some companies will fire you for minor infractions. Others let failures grow because they are never addressed. Government is notorious for having negative incentives (failures are often rewarded).

One of my favorite movie quotes is from Ray's character (played by Dan Aykroyd) in Ghostbusters when they were fired from the university: "Personally, I liked the university. They gave us money and facilities, we didn't have to produce anything! You've never been out of college! You don't know what it's like out there! I've worked in the private sector. They expect results."

Re: Ask HN: Do you celebrate failures at work?

#24
to be really honest, never had a failure at work. not boasting, simply never happened.

oh no, i can remember. i once restarted a trading server process that could not easily be restarted once it crashed - crap code, not written by me, which caused quite a few problems. but that's about it.

Re: Ask HN: Do you celebrate failures at work?

#25

We don't exactly celebrate failure, but: 1) We have a culture that accepts "failures happen". People screw up, sometimes badly. 2) Imperative to this is a culture of ownership. You hide failures, your job is at risk. You own it, go public, get help, and all is well. Well, not exactly well, since there was a failure, but you get the picture. 3) Blameless post-mortems (hate that term, nobody died) 4) We do have a tongu…

> post-mortems (hate that term, nobody died)

Post-incident review

https://support.atlassian.com/jira-service-management-cloud/...

Re: Ask HN: Do you celebrate failures at work?

#26
The only place I ever worked at that "celebrated failure" (their own words) was an overgrown startup with no customers that was unable to ship a single product.

Now I find the expression almost repulsive. Failure is part of work, not punishing failure is ok, celebrating it by saying "we learned so much" is a serious company smell for me.

Re: Ask HN: Do you celebrate failures at work?

#27
post #2

This is trolling, right? Or maybe, you haven't ever worked in a real job?

I run a 20+ person tech company.

People screw up and make mistakes all the time.

I'd have no employees if I fired everyone after every mistake. I'm almost certain the same is true of virtually every company on earth.

What really matters is how people handle themselves and others when failures occur, which is what the OP is asking about. Very valid question. Unfortunately a lot of low quality responses in the comments so far.

From my POV, mistakes/failures are a fact of life, you can't avoid them. So instead, you have to manage the risk of failures/mistakes and work to reduce that risk until it's at a risk level where management is comfortable. At in IC level, that probably means doing retrospects on major failures, why they occured, how to avoid in the future... and most importantly, focus the retros on the -process- rather than the -people-. Processes can be easily and quickly improved.. "this slipped through QA because it's not on our QA checklist" compared to "Bob is a bad coder, it's his fault"

Re: Ask HN: Do you celebrate failures at work?

#28
post #7

Earlier quoted context omitted.

I'm sorry to hear that, it seems to me that failure has never been an option where you worked. How was it possible in your org to innovate if they don't embrace failures?

There's a huge difference between innovating and embracing failure.

The only way to innovate is to keep trying new things until one of them succeeds. Failure is inherent to innovation.

Re: Ask HN: Do you celebrate failures at work?

#29
I worked somewhere that did it and it was completely performative.

A culture of experimentation, which as a requirement leads to failures, does not need to celebrate failure. That's like cargo cult mentality, thinking that the failure itself is causally doing something good.

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