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Ask HN: Are Protonmail.com Addresses Snubbed?

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Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#21

Post by datalopers »

_xerces_ wrote: post #11

I see Proton Mail addresses and think the owner is paranoid, hiding something or odd in some way. Similarly, if I see aol or yahoo addresses I think old or not tech savvy. It is not necessarily fair, but they are my first instincts and I am sure it is true of others.

I treat it the same and when we have an unwieldy number of applications (always), I just skip over those.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#22

Post by Lucent »

Beware of going too far out there with new TLDs. I use something like manager@clinch.estate for house stuff and it's nearly impossible to explain over the phone or even in person. "Clinchestate at gmail?" A friend has the same problem with first@last.email.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#23

Post by timsneath »

I don’t have canonical data to fall back on, but I suspect that DKIM and DMARC being set up are key to successful mail delivery these days, if you’re not using one of the biggest players like Gmail. I use Rackspace Mail for my personal domain (not the hosted Exchange variety) and with these two configured I’ve had no issues with mail delivery. But many mail hosting providers still don’t support DKIM: which is one reason I’m still relying on Rackspace despite all their broader woes.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#24

Post by nonameiguess »

In some ways, yes. I have a custom domain that is an alias to protonmail and was having trouble when I first started trying to do foster care licensing. Once I finally started getting through and asked agencies what the heck the deal was, it turned out my emails were automatically going to the spam folder or not even being delivered, provided their own providers were Microsoft or Google, which was true of just about all of them. This is true even though I have valid DKIM, registered the domain under a real name, and am the only user and have not been sending spam anywhere. I guess it's a guilty until proven innocent world out there.

Also I was getting what I thought was an annoying bug trying to register for a video streaming subscription for months under an actual protonmail address I use only for that purpose so the spam it gets doesn't flood regular email. It was just silently never getting to the payment page and reloading the page to enter an email without any kind of error or failure message. Each time, I figured screw it, probably broken, I'll try again next month. I finally just tried a gmail address instead and it worked fine.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#25

Post by jackvalentine »

_xerces_ wrote: post #11

I see Proton Mail addresses and think the owner is paranoid, hiding something or odd in some way. Similarly, if I see aol or yahoo addresses I think old or not tech savvy. It is not necessarily fair, but they are my first instincts and I am sure it is true of others.

Having dealt with the privacy officer inbox for a large company in the past I have the same reaction - the most vexatious complaints we received and struggled to resolve all came from people with protonmail addresses.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#26

Post by mattpallissard »

Mistletoe wrote: post #7

I wanted to use Proton Mail and was very excited and made a fresh new account. Sent a test email to my old gmail and it went to spam immediately. That told me how feasible this was to use as my primary email. Google has a stranglehold on what it considers "valid" and I don't know how we use other providers as long as they have it.

One of the common spam flags are email addresses or names similar to yours or your affiliates.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#27

Post by dpkirchner »

devmunchies wrote: post #5
runnerup wrote: post #2

> I presumed that Proton Mail would be less maligned than most. Is this an incorrect assumption? Proton Mail seems to be less blackballed than most. But still has massive deliverability issues. If you want reliable delivery, you really have to stick with Microsoft, Google, AWS SES, or mayyyyybe FastMail. I hate this situation.

> you really have to stick with Microsoft, Google, AWS SES, or mayyyyybe FastMail The left-field approach would be to build your own client on top of an email API like mailgun or sendgrid (excluding the free tiers). But those are expensive for a personal use-case.

I've had bad luck with delivery on Mailgun, particularly to Yahoo and Hotmail/Outlook/Live.com. They have good luck reaching Gmail.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#28

Post by teawrecks »

Mistletoe wrote: post #7

I wanted to use Proton Mail and was very excited and made a fresh new account. Sent a test email to my old gmail and it went to spam immediately. That told me how feasible this was to use as my primary email. Google has a stranglehold on what it considers "valid" and I don't know how we use other providers as long as they have it.

Slightly off-topic, but this is the biggest issue I see with the fediverse. If people did one day finally get tired of the twitters changing hands, and the youtubes hurting creators, and everyone finally migrated to federated services, what's to stop everyone from joining one single mega server that treats other nodes unfairly? Just because we've succeeded in getting people off of corporatized, centralized platforms, doesn't mean we've succeeded in getting people to care. They'll still only be driven by what inconveniences them, and being on a node that is blacklisted by the most dominant node is inconvenient.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#29

Post by Insanity »

Eddy_Viscosity2 wrote: post #18
runnerup wrote: post #2

> I presumed that Proton Mail would be less maligned than most. Is this an incorrect assumption? Proton Mail seems to be less blackballed than most. But still has massive deliverability issues. If you want reliable delivery, you really have to stick with Microsoft, Google, AWS SES, or mayyyyybe FastMail. I hate this situation.

I've been a protonmail user for years and I haven't seen this problem. I email to people with gmail and haven't gotten blocked, as far as I know anyway.

Same here, protonmail users for many years and never faced such issues. Overall the service has been pretty reliable and I don't really see a reason to move away from it.

Re: Ask HN: Are Protonmail.com Addresses Snubbed?

#30

Post by tunap »

datalopers wrote: post #21
_xerces_ wrote: post #11

I see Proton Mail addresses and think the owner is paranoid, hiding something or odd in some way. Similarly, if I see aol or yahoo addresses I think old or not tech savvy. It is not necessarily fair, but they are my first instincts and I am sure it is true of others.

I treat it the same and when we have an unwieldy number of applications (always), I just skip over those.

Good to know that is a factor, thanks. You and the parent posters' disclosure is appreciated.
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