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Ask HN: What on-call benefits do you get in your company?

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Re: Ask HN: What on-call benefits do you get in your company?

#25

Earlier quoted context omitted.

Yeah, as long as you don't get a lot of calls it's great. What I'm having trouble figuring out is if in other companies (like yours) when you are "on-call" for a week, do you work or don't work regular 9-5 M-F? Or are you "on-call" for the entire week, with no other responsabilities, maybe similar to a doctor? I'm assuming some companies do and some companies don't, but not sure...

Not sure if you have ever been "on-call" If you run a well org... "calls" for ;on-call ppl will be few - but the stress of being mentally "available 24/7" on the on-call position is greater than the stress of tactically dealing with the random event... Thus, lets assume its your on-call week - and you are supposed to take yur SO for Dinner for [EVENT] (anivv, date-nite, familial thing) - etc... Do you know how much e…

Yeah, 100% agree with you. It takes away a lot of enjoyability from your free time. And it also simply eliminates a lot of activities, like playing pretty much any team sport.

In my case, I like playing basketball, and I can't go to a friendly game with friends when I'm on-call, unless there's more people to rotate for the game(so if I have to leave it's not that big of a deal for the rest)

I didn't mean that being on-call it's great, far from it. I just think it's a reasonable way to compensate the employee.

It sucks to be on-call, but someone has to be. The right people have to be notified of the right alerts and not just notify everyone affected. Also, if it's been a night call, they usually allow the employee to come in late.

I think we as a collective have "dropped the ball". Doctors do "on call" on premise, getting paid every hour, or have ample wait times. We don't have any of those

Re: Ask HN: What on-call benefits do you get in your company?

#26

I don't have a job where I need to be on-call, but as far as I'm aware those who are on-call at my company receive nothing except time off if (and only if) they're called in. I could be wrong, though. I've been on projects where people were dismayed that such an SLA would not be available, but life is too short, and my projects (mostly Python and R packages) are unlikely to break spontaneously as long as they're used…

Isn't that an incentive to break things on purpose and be called in more often?

I'm assuming it's not "spend 5 minutes ACKing a page, get a day off". I have seen it as "If you get paged and have to work 11pm to 2am, cancel your morning meetings and come in at noon". It isn't really much incentive to break things.

Re: Ask HN: What on-call benefits do you get in your company?

#27
post #11

MSP | New Zealand | paid $90/day for simply being on call, plus for any out-of-hours callouts we can choose (on a per callout basis) $100/hr with 50‰ lieu time OR $50/hr with 100% lieu time | my team's current rotation has us on call for 1 week out of every 8 weeks. Most weeks average 3-10 callouts. I should add that we're all salary workers, the hourly rates mentioned are in addition to normal salary. Reading some o…

This is indeed one of the best in the thread! It's rare to see both 'oncall only once every two months" and "Paid very well for both on call time and active time". Lieu time is also usually unofficial.

What does a typical callout look like?

Re: Ask HN: What on-call benefits do you get in your company?

#28

Semi-Govt IT Organization | Canada | Time off in liu for any oncall time spent + one day off automatically for every half fortnight spend oncall | Half a fortnight every four fortnights On average I get about 1-3 calls per week oncall with total time spend between 2-3 hours. Everything is remote.

So 1 day off per week of oncall, and oncall once every 8 weeks.

Do you live in a crossword puzzle? That's the only spot I see "half fortnight" instead of week.

Re: Ask HN: What on-call benefits do you get in your company?

#30
post #11

MSP | New Zealand | paid $90/day for simply being on call, plus for any out-of-hours callouts we can choose (on a per callout basis) $100/hr with 50‰ lieu time OR $50/hr with 100% lieu time | my team's current rotation has us on call for 1 week out of every 8 weeks. Most weeks average 3-10 callouts. I should add that we're all salary workers, the hourly rates mentioned are in addition to normal salary. Reading some o…

This is indeed one of the best in the thread! It's rare to see both 'oncall only once every two months" and "Paid very well for both on call time and active time". Lieu time is also usually unofficial. What does a typical callout look like?

Thanks to proper change process and redundancy of key infrastructure...maybe once a month there will be a serious problem that raises the stress levels. But most of the time it is stuff like short power outages or ISP outages for non-critical infrastructure.

We also have a good bonus scheme but you're not eligible for bonus unless you've done some on call time (amongst other KPIs) . So between all of that, people don't complain about being on call here! It is pretty easy to get a day covered by a colleague if it's your wife's birthday or something. Overall it's a great place to work for!

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