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Ask HN: Copy & Undercut. Should I do this?

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Re: Ask HN: Copy & Undercut. Should I do this?

#21

Entrepreneurs shouldn't be building things for the sake of making money. If you're an entrepreneur, it's your job to solve real problems that people have. It's never about you. It's always about the people you're serving.

Sure, that's another way of looking at it. (I mean, obviously, nobody is going actually believe that a businessman doesn't care about money, but looking at your idea from the point of view of "what problem am I solving" I think, is a great thing to do, and many people respond better to the "change the world" rhetoric than "make lots of money" rhetoric, even though we all know that the speaker is saying the same thing.)

"If I made something like service X, only cheaper, would that solve a real problem that people have?"

which is the same question the OP is asking, really, just a different way of phrasing it.

Re: Ask HN: Copy & Undercut. Should I do this?

#22
To compete on price, the prospect has to have heard about your business, and heard about your competition and realize that your price is better. That's a lot of conditions. The bigger struggle is getting the prospect to even know you exist in the first place.

One way to compete on price is to find something you could replicate, take their price and quadruple it. By charging 4 times as much, you can spend a lot more on marketing. Sure you'll lose some sales to people who price shop, but that's a small part of the market. It's possible that with four times the marketing budget you could bring in more than four times the number of customers of your competition. I don't know.

This might work best where your primary value add is repackaging a scalable service that is mostly offered by others.

Maybe you could copy patio11's appointment reminder service, only charge four times as much. There are a lot of businesses in the USA that take appointments... with the higher margins, maybe you can afford to send every one of them a nice packet of information.

The approach I take, though, is to do something original. Even if others have done it (and others are trying what we're trying, but nobodies really been successful) I expect we'll do ok because the opportunity is huge and there aren't that many others doing it.

But even still, I wouldn't be doing it if I didn't think that I had a really compelling competitive advantage. If the others weren't totally screwing up the opportunity, I'd be a lot less interested.

I think github is NOT screwing up their opportunity, and so that might not be a business to try and compete with... but there are lots of ideas... just find something where you can do it better than anyone else, or where you think you have a compelling advantage.... that would be the idea to pursue.

Maybe charing four times as much would give you a compelling advantage in marketing, I don't know. But that's the kind of price competition I'd go for.... otherwise, have your own spin and then use that difference to find the part of (a preferably very large) market to get for yourself.

Re: Ask HN: Copy & Undercut. Should I do this?

#23
Competing on price is a bad idea unless you can substantially change the cost model.

If you're competing on price you'll have a much smaller margin and you'll get the worst customers.

When your competitors innovate or increase spending (on talent, marketing, etc.) you just won't be able to follow because you won't have the margins.

On the other hand if you can shift the costs of business then that can be a very strong competitive edge, as you can have higher margins at the same price point as your competitor.

Re: Ask HN: Copy & Undercut. Should I do this?

#24
Here's how I'd think about it...

1. If someone is already charging for it and they have customers, they've already done the hard work. Now you can copy them.

2. You need to solve a problem better than anyone else. There are lots of cars, but people buy a partiuclar one because it moves heavy things better, or impresses the mother in law more, etc.

3. You should pick a problem that really sucks and charge more for it. I'm sure there is a specialized case you can solve for related to repo hosting. Solve that really well and people will gladly pay more for it than github.

Re: Ask HN: Copy & Undercut. Should I do this?

#25
Pretend you have a magic clone wand. Wave your wand at any target. What do you have?

1). No customers, visitors, or social proof.

2). No marketing strategy.

Sure, you can announce to an uncaring world that your clone is cheaper. So what? People don't buy Github because it is the cheapest option. They buy it because it is Github.

To the limited extent that cheap is itself compelling, cheap compels terrible customers to use you... Until someone undercuts you, at any rate. Pray that that day is soon, because the pathological customers attracted by Lowest Price Here are like dementors with keyboards. One glance at a support mail and your soul will get sucked out of your very eyes.

There are gigantic swathes of the human experience where startups are not as thick on the ground as "Ooh I should solve the problems of git using programmers." Go over to the BLS. Look at occupational listing. Sort by gender. If you see Engineer at top, invert sort. Pick anything now visible on your screen. Solve their problems. You'll have people laughing for years that there is any money in what you are doing.

P.S. Github's weakness on pricing, to the extent it exists, is that there exist customers for whom it is too cheap to take seriously.

P.P.S. Feature parity is unnecessary to sell many types of software and is sometimes actively harmful.

Re: Ask HN: Copy & Undercut. Should I do this?

#26
That's what I've thought at times, but then I've come to the conclusion that:

Think about the population of big internet sites (google, fb, etc) there will ever be. There are countless of these sites that have yet to be created as of today. Therefore, there's plenty of opportunity.

Re: Ask HN: Copy & Undercut. Should I do this?

#27
No. Price is a signal of value-- you'll basically get all of the cheap-bastard customers for whom a $5/month savings is worthwhile.

Additionally, you'll be hamstrung from a budget point of view in terms of marketing and product dev budgets.

That said, there are magical price points and economies that technology can get you. For example, Encarta (the CD-ROM encyclopedia) gutted the door-to-door encyclopedia business because they could be cheap with a high profit margin.

So instead of trying to undercut an efficient technology startup, try to undercut someone (or a whole industry) who isn't using technology effectively.

Re: Ask HN: Copy & Undercut. Should I do this?

#28
post #25

Pretend you have a magic clone wand. Wave your wand at any target. What do you have? 1). No customers, visitors, or social proof. 2). No marketing strategy. Sure, you can announce to an uncaring world that your clone is cheaper. So what? People don't buy Github because it is the cheapest option. They buy it because it is Github. To the limited extent that cheap is itself compelling, cheap compels terrible customers t…

This is going to sound like grumpy old guy, but I really don't mean it that way.

One of the mistakes I made early on when participating on HN was giving a shit about what folks here thought about my startup ideas. Funny thing -- I didn't even realize it. I would just suggest something, somebody would trash it, and I would move on without working on the idea some more. Unknown to me, I was letting popular hacker opinion be some kind of gatekeeper to what I wanted to spend my time on.

To your point, don't do this. If other engineers like the idea -- building some new toolset or creating the 4000th version of an online scrum tool -- run away from it. Run far, far away.

I had a cousin who was always trying get-rich-quick ideas. One year it was zero-down real-estate. Then it was investing. Then it was MLM. Then it was something else. He read some books, get jazzed up, and work as hard as he could. But, of course, none of it ever worked out.

One day I was speaking to him on the phone and he was very excited. Yet again. I kind of sighed inwardly, but then he described to me how he was going to make a renewable power product -- how the cost per material had a significant differential, how he had contacts in the import business, how the fabrication could be done at a small improvement -- all nickel and dime, small percentage, boring stuff. You know, distribution channels, marketing, production models, etc.

It was then I knew my cousin was finally going to make it. He graduated from dealing with all the emotions around startups to actually working the mundane, small, detailed problems that really make a business hum. There won't be any books or seminars on how to create a renewable energy manufacturing business -- he's making up the book as he goes along. That's what real business building is about. Not about creating some cool new thing or solving world hunger. Of course, nothing wrong with chasing a dream -- as long as you don't delude yourself and know what the numbers say. The trick is graduating from "feel good" startups to actual, real, down-and-dirty, numbers-driven, boring startups.

Re: Ask HN: Copy & Undercut. Should I do this?

#29
As a counterpoint to the stream of don't compete on price posts, I'd say leave all options open and look for one where the LTV of your customer is greater than your cost per cust acquisition.

So if charging a buck instead of ten bucks gets you 100 customers instead of ten, is may be worth looking into.

Re: Ask HN: Copy & Undercut. Should I do this?

#30
I wouldn't recommend competing primarily on price. Start fresh with solving the problem in a way you think would address the needs of the market better. MP3 players existed well before the iPod and cost a lot less.

Find and talk to target customers and try to discern what would meet their needs best. I've been trying to take Jason Cohen's number of 30 to heart...find 30 customers who would buy your product, or tweak your offering until you do. Don't ignore the competition entirely, but don't base what you do just on what is out there.

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