Live data from Hacker News

Ask HN: How to get the attention of a human at Meta/FB?

news.ycombinator.com

21–28 of 28 posts

Re: Ask HN: How to get the attention of a human at Meta/FB?

#21
post #9

Same as always. Make noise on the twatter or here

lol the twatter. I wish we had more of a following there... This is when you regret not having invested in the socials.

>This is when you regret not having invested in the socials.

Same - zero posts. I definitely couldn't create enough noise on twitter to move the needle on anything. Don't think my mom has any sway over google & friends...

Re: Ask HN: How to get the attention of a human at Meta/FB?

#23

The reason why you need Facebook Login is because they don’t allow you to use Instagram Auth to authenticate the user (I know very confusing) but only for linking purposes. So if you don’t have any other authentication method than Instagram you’ll need to add that before the user gets asked to connect with insta. Facebook login isn’t your only auth option by the way (you can also just auth with username/password).

Relevant info here:

> Authentication — Instagram Basic Display is not an authentication solution. Data returned by the API cannot be used to authenticate your app users or log them into your app. If you need an authentication solution we recommend using Facebook Login instead.

https://developers.facebook.com/docs/instagram-basic-display...

Re: Ask HN: How to get the attention of a human at Meta/FB?

#24

I don’t have any good advice for you but I do sympathize. My wife runs a small coffee shop and about a month ago Instagram flagged her business username as spam without any warning which prevents anyone from tagging and sharing her business. She’s had the username for over a year, and does NOT spam other pages with it. The closest she ever gets is people taking pictures of their drinks in their stories and posting wi…

My sister use to run her own juice shop in Essex CT. She could never tag the location in IG because it contains a banned word.

Re: Ask HN: How to get the attention of a human at Meta/FB?

#25

if you are going to use their apis and presumably data/social graphs, expect it to come with strings attached- in this case fb login. else, organically grow

I agree with this, but a) such a requirement should be clearly documented - is it? A reference would be useful. b) there is still the issue (raised repeatedly on here) of the lack of ability to contact human beings when things go wrong.

re: b) - I think thats a feature not a bug

Re: Ask HN: How to get the attention of a human at Meta/FB?

#26

All I can say is "welcome to hell". I had a job managing ~13 Facebook Apps and permissions, which I left in August for greener pastures. The opportunity not to work with Facebook (or WhatsApp or Instagram) was a huge reason.

Please stop. You're just making me jealous now. In all seriousness, what's driving me nuts is that they say they'll reply "by the end of the next business day", and there's NO response AT ALL. What the hell are we supposed to do? We've been using the API for over 2 years. It's in the happy path UX. Removing it and creating a new UX for uploading individual photos feels insane just because nobody is there to flip the…

Apply for a job at FB, contact engineers thru internal email. I actually did that at one large software company, and fixed their crappy docs in the process :)

Re: Ask HN: How to get the attention of a human at Meta/FB?

#27

All I can say is "welcome to hell". I had a job managing ~13 Facebook Apps and permissions, which I left in August for greener pastures. The opportunity not to work with Facebook (or WhatsApp or Instagram) was a huge reason.

Have you tried taking backup of those apps? If not then I'm sorry to tell you my friend that you're yet to witness the true Hell.

I want to delete my FB account, So I initiated backup(download of page) for my apps, One such app had large number of users and so I expected the download file to be ready in couple of days as informed by FB. It showed 'Pending' for a long time.

Several months have passed, My download didn't get generated and the 'Request a download' button is again active. That promised email from FB never arrived nor does it show that the download files were ever generated(Other pages with smaller users show that). FB for some reason has decided not to provide me with the download of my FB page.

Now I cannot delete my FB account until this gets sorted and I don't know how to sort this out.

Re: Ask HN: How to get the attention of a human at Meta/FB?

#28

All I can say is "welcome to hell". I had a job managing ~13 Facebook Apps and permissions, which I left in August for greener pastures. The opportunity not to work with Facebook (or WhatsApp or Instagram) was a huge reason.

Have you tried taking backup of those apps? If not then I'm sorry to tell you my friend that you're yet to witness the true Hell. I want to delete my FB account, So I initiated backup(download of page) for my apps, One such app had large number of users and so I expected the download file to be ready in couple of days as informed by FB. It showed 'Pending' for a long time. Several months have passed, My download didn…

Wow...this might be standard protocol, then. It should be covered by a journalist.
Post reply on HN