amazon connect is a turn key solution for this.
I dont know where your from, but in my EU country all the mobile phone companies also provides services like this, maybe not with a web interface but direct to phones/apps.
Ask HN: What is wrong with the VoIP industry?
21–23 of 23 posts
Re: Ask HN: What is wrong with the VoIP industry?
#22My experience validates this. Here's what I need: * have a few incoming, simple IVRs in different languages (with local numbers via FlyNumber) a la "press 1 for sales, press 2 for support, or wait for an operator". * route these calls to the appropriate people (either with a ring group or any other workable option that allows people to get a call on their phone) What's the correct service for this? RingCentral wants…
amazon connect is more or less pay as you go (you need to pay a fixed price for the reserved inbound number)
Re: Ask HN: What is wrong with the VoIP industry?
#23You could try out CallTrackingMetrics https://www.calltrackingmetrics.com/ my company - not sure whether you would find us ideal or not but we also incorporate features for conversation tracking and online chat widgets... we incorporate our online chat and sms feature into a widget that can handle both inbound web chats and inbound sms... the activities are routed through a queue which has rules for how to hand out the incoming activities to each agent. The agents will hear a n incoming ring similar to a phone call as they receive new texts or web chats... the communication space is definitely growing and evolving, I’ve been hacking in it now for 12 years and enjoy the problem space but not sure if you are looking for more of a Apple like solution or Salesforce style solution... we are more similar to a salesforce solution in that you can customize CTM to do pretty much anything with our Javascript powered workflows and webhooks