Earlier quoted context omitted.
But the thing is in most of the companies you don't have full control over the whole stack. Even if you have "full control" over the database, you don't have control over networking, firewall, OS, "security" patching, VMs, Docker, Kubernetes, Load balancers, vendors managing parts of the infra, internet provider, hosting provider ... Not even datacenter team may have control over all of it, but at least that's their…
> And receiving a call and telling: "here's datacenter emergency phone, please ping them" or forwarding mail to datacenter team with "can you give ETA to the business" is an order of magnitude easier than trying to concentrate and resolve the actual problem while being interrupted every 5 minutes and not having required level of access to actually do it, even if the knowledge exists. You seem to have exceptional cust…
In rare cases that some C-level break through and complain directly to me, it's usually easy to explain that if he wants a solution or an estimate fast, he should be dealing with datacenter team, since I don't have any leverage upon them, and he can complain directly to the IT-Infrastructure Director, to whom I don't even have direct contact.