Live data from Hacker News

Ask HN: What manual processes would you automate in your company?

news.ycombinator.com

181–190 of 258 posts

Re: Ask HN: What manual processes would you automate in your company?

#181

I'd get rid of the manual process of driving to the office every day and replace it with collaboration tools to let people telecommute full time. We actually use such tools, but have a "no remote workers" policy. Occasional work from home is fine, just not full time.

One thing I've noticed in this thread and in other HN comments is a change in the way people talk about remote work. What used to be considered a perk seems to have turned into a right, and even a class issue (the corporate masters oppressing the workers).

Personally, I don't really buy it. There are trade-offs with remote workers. They are harder to collaborate with, and they generally require more process to manage. On a huge team you might need all that process anyway, but if you only have 5-10 devs in the same office you can operate pretty lean. Stick a couple of them at home 5 days a week, however, and things need to be more actively managed.

Tech workers today are doing alright. We make six-figure salaries, have our health care paid for, and, because we are in demand at them moment, are frequently pampered by our employers. So feel free to leverage that demand to insist on working remotely if that is what you want, but don't treat it as something you are owed out of fairness or suggest that a company is stupid if they don't adopt it. There are many companies and engineering managers who want their employees on site for good reasons, not just to "mind" them, and it is probably for many of the same reasons that startup incubators and accelerators generally require relocation.

Re: Ask HN: What manual processes would you automate in your company?

#182

This isn't really what you were looking for so feel free to flag me as off topic since I'm kind of piggybacking on it. I feel like a lot of people at bigger companies know what needs to be done, how to do it, want to do it and sometimes have even purchased something to accomplish it but we have the hardest time getting traction. I think one major issue is that manual processes often don't really "hurt" managers, they…

Create a business case for it.

What is the ROI?

What is the cost of the current process (time, money, resources, FTEs, etc)?

What is the cost to implement (time, money, resources, FTEs, etc)?

What will be the maintenance cost?

What is the risk of implementing this?

What is the risk of not implementing this?

Once you have all this take it to your manager or your manager's manager or the business manager this affects.

Re: Ask HN: What manual processes would you automate in your company?

#184

Earlier quoted context omitted.

Of course it can be automated. The problem is that everyone involved in the process is extremely resistant to automation because clients are billed by the hour and automation would result in fewer hours spent on the case, which means decreased revenue.

I'm a total outsider to this field, so forgive me if the answer to this is trivial/obvious, but why not sell a service like this directly to the client?

If you give outside counsel any significant role in a transaction, they'll find some way to create work and bump the bill up to whatever cap you set. So you don't really save cost-wise unless you're able to almost entirely remove the human element.

Now as to why we don't remove human lawyers from the process ... I think it's trust, mostly.

It's a bit like selling automated medical services. Your clients don't always have benchmarks for what's "good" legal work, much in the same they don't know if they're getting "good" medical advice, so it's hard to evaluate the quality of an automated service. And since there's always some chance the automation misses some edge case that a trained professional would have caught, if the stakes are high (medical -> life or death of a person, legal -> multi-million dollar lawsuit), clients opt to keep the lawyer (or doctor) in the loop.

For simpler or low-stake workflows though, there is direct selling to the client (see Clerky).

Re: Ask HN: What manual processes would you automate in your company?

#186

Earlier quoted context omitted.

Automate your own tasks and do not tell anybody. Have a chilled out life! It worked out for me until a got hospitalized for weeks and the college who took over my tasks figured it out. I did the same two more times and leard a lot about refactoring bad architectures. I jumped ship an sold myself as the guy who automates processes. Now I can refuse doing boring manual tasks. It makes me really satisfied.

By jump ship, you mean you now consult? or work for contract to fix/automate a company's process and move on? As someone who's interested in this kind of work, do you have any advice?

No, I do not consult, I am a normal employee working as a data scientist in business intelligence. By jump ship I mean I went back to a small company I used to work for in the past. The VP of IT knows me (my unpleasant side too) and he needed someone impatient like me interested more in doing than in talking.

I do not know anybody doing consulting/contracting here in Germany, it seems to be an uncommon thing. I wish I would know how to get into it.

Re: Ask HN: What manual processes would you automate in your company?

#187
Daily standup meetings.

I'd build a robot, tape a picture of my face onto it, and program it to tromp over to the conference room, zone out for fifteen minutes as everyone goes around the circle like it's kindergarten show-and-tell, then read my commit messages for the day before, the titles of the tickets I've picked out to work on today, and finish with "No roadblocks".

It'd save me an hour a day in interruptions and wasted time. Now I just need to build the robot...

Re: Ask HN: What manual processes would you automate in your company?

#188

I'd get rid of the manual process of driving to the office every day and replace it with collaboration tools to let people telecommute full time. We actually use such tools, but have a "no remote workers" policy. Occasional work from home is fine, just not full time.

One thing I've noticed in this thread and in other HN comments is a change in the way people talk about remote work. What used to be considered a perk seems to have turned into a right, and even a class issue (the corporate masters oppressing the workers). Personally, I don't really buy it. There are trade-offs with remote workers. They are harder to collaborate with, and they generally require more process to manage…

> One thing I've noticed in this thread and in other HN comments is a change in the way people talk about remote work. What used to be considered a perk seems to have turned into a right, and even a class issue (the corporate masters oppressing the workers).

Well, housing in areas with tech jobs has gotten really expensive. As in, $500k USD minimum for a decent house. It's insane, and remote work is the easiest solution with the least politics involved.

Re: Ask HN: What manual processes would you automate in your company?

#190
post #174

Earlier quoted context omitted.

That's a perceptual bias. There's a tendency for humans to resist changes just because they don't feel normal. Humans might have spent at least hundreds of thousands of years talking to each other in person, but only a fraction of that commuting by cars, or even having the notion of jobs, or even the notion of "productivity". Further, the same arguments you made are the same arguments made in any given era. I do thin…

> Further, the same arguments you made are the same arguments made in any given era. Communication is a mental process, transportation is not, so they're not really comparable areas of change. I'm not making some kind of Luddite argument for the way things were. The point I'm getting at is that remote work partisans often have a over-simplified model that misses the benefits of in-person presence. Human beings have a…

>Communication is a mental process, transportation is not, so they're not really comparable areas of change.

Transportation changes the psychology of individuals and the social dynamics. It affects mental processes, so yes, they are comparable.

> The point I'm getting at is that remote work partisans often have a over-simplified model that misses the benefits of in-person presence. Human beings have a lot of support for communicating with each other in-person, verbally, non-verbally, unintentionally, etc. which often doesn't translate well to remote work scenarios.

Fair enough. I agree with that statement, though I still strongly prefer remote work for myself. Some other thoughts:

1. No technology is going to completely replace in-person presence. Rather than trying to work around it, one should be looking for what remote work enables that cannot be done with in-person presence.

2. Philosophical questions about worth has a lot to do with this topic, even if it does not seem like it to you. There is a bias towards in-person work because there is a conflation and confusion on what work is about, and what communication is about.

3. The same with meditation. The ground state in which one can see a lot of narratives and hangups clearly also reveals a lot of weird things underpinning a lot of people's motives for working onsite or working remotely. However, I don't expect this to be convincing to you or anyone else. It is something to be experienced rather than read about.

Thanks for engaging, it's been fun chatting.

Post reply on HN