Ask HN: Freelancer? Seeking freelancer? (August 2013)

SEEKING WORK

- Research, analysis and content: business writing (from past case studies, copywriting, blogging); technical writing (from academic thesis and past tech documentation).

- Strategy (marketing, new product/markets, product/company naming, etc).

- Voiceovers (product videos).

- Adept at design and aesthetics related issues (past design of physical goods, styling, etc).

Virtual or part-time if in the Toronto area (1-2 days a week). Contact: your + temp + worker at gmail

SEEKING FREELANCER - URGENTLY - SYDNEY,AUSTRALIA We are looking for a gun web frontend developer and designer, seeking to use their talent to help a focused airline team put together business application prototypes using the latest web technologies and techniques. You will have 8+ years of experience and can point towards YOUR online portfolio. You will be fluent in English and be able to confidently communicate your approach and understand our requirements. You will have experience with a well rounded set of frontend technologies, backend development will not be required but familiarity will be an advantage. Your initial engagement will be for 2-3months with an immediate start. Your remuneration will be competitive and opportunity for contract renewal will depend on your performance. Exceptional remote workers will be considered, however Sydney,Australia based workers are preferred. To register your interest, email recruitment@7skies.com with your location, skillset, portfolio link and remuneration expectation.

SEEKING WORK - Remote (UK based, Travel Possible)

Application & Customer Support Technician

Is your SaaS app growing & you want to continue providing awesome support for your users? Do you want to provide equally fast responses for your users in East Coast or European time zones?

My experience in application support will allow you to spend more time proactively improving your product, instead of reactively responding to e-mails, calls & questions.

I will :-

* Provide responsive friendly technical support

* Aim to delight customers, help them to get the best from the product

* Manage support requests from all platforms (e-mail, phone, twitter, forums etc)

* Use metrics & data to improve, refine & automate processes

* Identify patterns & trends that can lead to cost savings or increased profit

* Focus on efficiency, simplicity & scalability

* Demonstrate benefits & features to potential customers

* Integrate & setup new users

* Create 'living' documentation that is continually improved

* Explain complex technology to all levels of technical ability

* Train additional support staff

* Deconstruct issues to find a swift resolution

* Aim to turn complaints or negative feedback into a positive experience for the customer.

* Work closely with development to relay user feedback

* Build a reputation of great support for the company.

My background :-

* Degree in CS & Info Systems from a UK University

* 4 years as a consultant support technician

* 2 years working as Field Support in education technology

* Worked in a wide variety of industries, banking, ecommerce, retail, health, engineering, telecoms, recruitment.

* Experience with HTML/CSS, basic PHP & mySQL tweaks, SEO, PPC campaigns, metric analysis, WordPress administration, database design, data entry & cleansing, content creation, photoshop, photography.

* Hands on experience with Active Directory, Windows Server environments (migrations, consolidation, decommissioning), VMWare, backups, SAN, NAS, firewalls, SharePoint.

Would love to expand development experience in either Python or RoR.

Highlights :-

* Saved a company over £200k per year with a 15 minute presentation to executives. My suggestions are currently being implemented company wide.

* Performed a time-in-motion analysis at a mail order company. Identified a bottleneck that limited the number of orders that could be shipped per day. Developed a simple macro that cut order prep time from 15mins per order to 2 seconds.

* Developed a team productivity database to collate holiday, task & phone data. This provided a productivty score for employees to use in their reviews & an executive summary for their manager. Previously the manager was spending 1 day per month to collate this information manually.

* Wrote a business plan that won a place on a business incubator scheme.

I'm passionate about providing great support and increasing the range of technologies I am proficient in.

I'm flexible on hours & interested to hear of any opportunities. Please feel free to drop me a line.

My e-mail is my username at gmail.com.