Earlier quoted context omitted.
This kind of attitude is really unhelpful. Of course this sort of situation is undesirable, demonstrably, but it's not necessarily a case of idiocy - it's actually very easy for non-technical founders to get into this situation: let's say the developers want to use JIRA, but the non-technical staff find JIRA impossible to use (totally reasonable), so they want to carry on using Trello; straight away you've got tasks…
>time-tracking by the hour is incredibly important As someone who does the R&D tax credit for a lot of tech companies, let me tell you that it really, really is. It's worth somewhere around 10% of all your developers' salaries if the company is profitable. As in, if they work 10 hour days, entering data into a time tracking system is a net benefit even if it takes up to an hour a day.
Every development shop in Canada claims credits to recoup a significant portion of employees' salaries. Yet not a single one of my companies has ever performed R&D. The analyst comes in and spends a week getting every employee to lie about their work, enticing them to rephrase how their mundane copy-paste-from-Stackoverflow work somehow qualifies as "R&D". The majority of taxpayers' dollars paid to corporations through the SR&ED tax program is fraudulent.