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Ask HN: What companies have blown you away with their customer support?

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Re: Ask HN: What companies have blown you away with their customer support?

#131

Post by Two4 »

pedalpete wrote: post #39

Delaware Tax Office. No joke. I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years. Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all). I rem…

Delaware heavily depends on companies registering and paying tax there as a source of income, and have gone to great pains to remove all sources of friction in their administrative processes

Re: Ask HN: What companies have blown you away with their customer support?

#132

Post by sleepmode »

Vaxee for computer mice. After being impressed with their lineup, I bought an XE for a friend. His cat has eaten the cable twice, and they sent him fresh ones when he contacted them to see if he could buy more. They also sent me a mouse pad as a thank you for Christmas one year. Extremely friendly and warm every time.

Re: Ask HN: What companies have blown you away with their customer support?

#135

Post by hypercube33 »

Patch My PC has constantly blown me away with their customer support. They go above and beyond routinely.

Hy-Vee has been pretty good but they've only been in my area about a year. Employees are always friendly and professional.

For cell phones visible used to blow me away but that was coming from ATT, sprint and Verizon where you're treated like a pain in their ass, not a customer.

Worst off the top of my head: Google for anything since they avoid any support at all. Low tier Microsoft support, Verizon, Activision, DxO Photo (paid twice for their elite software and can't activate it now) and AutoDesk is all around awful with how they treat everyone from hobbiests to enterprises and their software is kludgy.

Re: Ask HN: What companies have blown you away with their customer support?

#136

Post by hypercube33 »

gms7777 wrote: post #101

Delta. I was having a nightmare of a travel day (not caused by the airline) and had to call to rebook my flights. The customer service rep was one of the sweetest people I've ever talked to. She rebooked my flight with no issue but she also just chatted with me about my bad day, about what I was looking forward to on my vacation, etc. I'm not normally one to talk to strangers, but this was genuinely the one bright pa…

Delta has been awesome enough I favor them for flights. Their employees at MSP saved my vacation three times. One helped us find our way around airport construction at MSP. The next helped us when Houston had some internet outage and all airlines had mile long lines to check in/bags. Finally my wife got a severe migraine and I somehow put a bag down at the gate and forgot it and an employee turned it in and I was able to just go pick it up instead of having the airport locked down or whatever happens when you lose bags in 2023.

Re: Ask HN: What companies have blown you away with their customer support?

#137

Post by hypercube33 »

alok-g wrote: post #71

Amazon.com as others have written here too. Amazon.in is similar though behind. Fidelity: While I haven't needed to contact them much, each time I did, a human support provided good help. Wells Fargo: Always provided good service. There have been a few incidents recently where they could have done better.

Wells Fargo is meh. You really should consider checking out your local credit unions to benchmark them.

Source: been a Wells customer for 30 years (still am) and credit unions are soooo much nicer to work with.

Re: Ask HN: What companies have blown you away with their customer support?

#138

Post by hypercube33 »

amerkhalid wrote: post #122

old Amazon - Their customer service in 2000s and early 2010s was just unbelievable. Once $800 lens was stuck in shipping going back and forth between various UPS hubs. I called Amazon, they saw tracking info and overnighted me a replacement lens. When the original lens finally got delivered, I called Amazon to return it, they initially told me to keep the lens for my troubles. I didn't believe it, so I reminded the C…

I still am getting that level of service with Amazon but disclaimer - I have prime in case that matters .

Their on time shipment is horrid though and constantly is days later than the website says even across different states.

Re: Ask HN: What companies have blown you away with their customer support?

#140

Post by felurx »

German Light Products, they make stuff like stage lights and controllers for those.

We had an old DMX controller lying around at my school, and one of the faders was broken. I kind of liked the device, it had some charm, so I decided to repair it. I searched for compatible faders and found one with a similar enough footprint on Mouser, but it was out of stock or something. After days of searching online, I decided to call them, maybe they used similar faders in newer products or something. They were really nice and actually had a replacement in stock for this more than 20 year old thing! I did have to fill out some customer registration form that was clearly aimed at repair shops and the like, but they were super friendly and told me to just leave out all the stuff that didn't apply to me.

Also, half-relatedly, the repair was wonderful. It was clear that the controller was made with durability and repairability in mind. The metal case could be opened with just a few screws, the one cable I had to get out of the way was on a JST connector, and they even had the uC on a header so you could replace it if it failed. I hope they still make their stuff like that, and I wouldn't be surprised if they do.

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