User and business priorities are aligned during the growth phase, when user acquisition is the most important thing for the business. Once there is a self-sustaining level of user activity and new signups, revenue per engagement becomes an increasingly important metric. At that point the user's priorities and those of the business are no longer aligned, and the company starts asking more of its users. A third phase o…
Absolutely accurate, but I think to your point this is the same relationship between companies and employees.
As your product becomes more monopolistic, demand more from users, and you also become the company really smart people want to work at. Thus furthers your innovation which leads to more monopolistic products.