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Ask HN: What companies have blown you away with their customer support?
121–130 of 151 posts
Re: Ask HN: What companies have blown you away with their customer support?
#122old Amazon - Their customer service in 2000s and early 2010s was just unbelievable.
Once $800 lens was stuck in shipping going back and forth between various UPS hubs. I called Amazon, they saw tracking info and overnighted me a replacement lens. When the original lens finally got delivered, I called Amazon to return it, they initially told me to keep the lens for my troubles.
I didn't believe it, so I reminded the CS that it was $800 lens, if she was sure. She doublechecked and issued me return label. (I know)
Anytime, I had any issue with Kindle, no matter how small, they would send me a new Kindle even if it was out of warranty.
Many times when I tried to return an item, they simply told me to keep the item and issued me refund. (Though they still do it but not as much).
Re: Ask HN: What companies have blown you away with their customer support?
#123Amazon
Re: Ask HN: What companies have blown you away with their customer support?
#124Charles Schwab. Not only do their (at least checking) products have great benefits (like no ATM fees and free international transactions), but every time I've called they've been extremely helpful. I once had my debit card canceled due to fraud while traveling internationally, and they shipped a replacement via both UPS and Fedex to ensure a replacement got to me as quickly as possible. I have no doubt they've lost m…
Really... I just had the worst experience just trying to limit my sharing since my employer signed me up to a retirement account with them. No automatic prompt, had to be forwarded around and finally to a human that had to verify several things and information for me just to limit my sharing. The first call I got stuck with the phone robot and it wouldn't accept any input. The second call was 18 minutes to just get that done.
Re: Ask HN: What companies have blown you away with their customer support?
#125Comcast, T-Mobile, and AT&T. KIDDING!
Re: Ask HN: What companies have blown you away with their customer support?
#126State of Washington Secretary of State (post inspired by pedalpete at https://news.ycombinator.com/item?id=38076289)
Re: Ask HN: What companies have blown you away with their customer support?
#127Delaware Tax Office. No joke. I'm not sure what systems they have in place there. I was telling my co-founder about my experience with them just yesterday, and my experiences have taken place over about 2-3 years, but I've had no contact with them in probably 4-5 years. Every call, the call center people were knowledgeable, friendly, helpful. It was a pleasure to call them (which is not what I expected at all). I rem…
> How on earth did a public service get it so right, and a public company so wrong? Maybe it's because they are not so tighly constrained to a target number of callers to answer to?
I'm not sure I understand what you mean? Can you elaborate?
Re: Ask HN: What companies have blown you away with their customer support?
#128(Before they left the cell phone market,) Ting was the best phone company ever.
The anti-competitive behavior of the big cellular providers drove their costs for buying bandwidth through the roof and killed their MVNO (mobile virtual network operator) business.
Ting had a motto on their web site "Ting Hearts Hackers." They walked people through jail-breaking their phones.
They had live humans in my home state who did not have accents who answered the phone 24/7 to help, and knew much more then this former telecom programmer about the phones and the service.
They helped me when an eBay seller screwed me and sent me a phone locked to another network by buying it out from being locked and comped me the buy out because they said I was a loyal customer.
I miss Ting.
Re: Ask HN: What companies have blown you away with their customer support?
#129Earlier quoted context omitted.
> How on earth did a public service get it so right, and a public company so wrong? Maybe it's because they are not so tighly constrained to a target number of callers to answer to?
I'm not sure I understand what you mean? Can you elaborate?
Colum means that at the for-profit company, the support people are probably given a KPI (key performance indicator) of answering X calls per hour. That rushes them so they do not really help anyone.
Re: Ask HN: What companies have blown you away with their customer support?
#130Surprisingly Amazon gave me the best customer support on every instances. Most issues are just no questions asked refunds. It almost felt like they were expecting things to mess up. Another is QuickBook(Intuit) when I wasn't even their customer, the support was utmost helpful(while they had every opportunity to tell me to take a hike and talk to my bank). Worst support so far from insulting to mildly inconvenient in…
Amazon's CS went to hell throughout the years. they are super hard to reach now by comparison
I click on “request phone support” and my cell phone rings within seconds of clicking that button.
I’m like, expecting to be able to take a decent piss before anyone gets back to me, and they call me and fully handle my problem before my bladder even gets uncomfortable: Now THAT is fast!
I once asked them why they were being so agreeable with such a bizarre return issue (I had gotten a book of children’s Christian devotionals instead of some male GFCI electrical plugs), and they told me that my issue history was “clean and green”, in that it was not excessive, and every issue had been legitimate and not linked to anything untoward from my end.