121–130 of 143 posts
Call center employees are pretty much as good as gone once the price comes down on GPT4. You can pretty easily give it a good prompt that allows it to answer very specific questions about your company, or interact with external APIs to schedule services, make changes based on the customer's requests, etc. Throw some Speech to Text and Text to Speech services in front and behind it, and voila you have an AI receptioni…
Truthfully... what's most remarkable to me is it not saying, "just stfu, you idiot" after me asking it question after question about stuff i want to know more about. There has been countless times where I'll read it's response of, "sure, here's..." and it just blows my mind that i have the ability to barrage something with questions and it won't get tired of me doing so. it puts a smile on my face.
Call center employees are pretty much as good as gone once the price comes down on GPT4. You can pretty easily give it a good prompt that allows it to answer very specific questions about your company, or interact with external APIs to schedule services, make changes based on the customer's requests, etc. Throw some Speech to Text and Text to Speech services in front and behind it, and voila you have an AI receptioni…
Don't you have that exactly today where everyone presses 0? People call because they want a human.. otherwise the website can provide those answers.
The fact that you can put in garbage unstructured data, ask it questions, and then "convert" it to JSON is kind of magical. It's like computers have a new analog/organic input system. [0] Also, been recently playing with ways to generate API code plumbing without any schema layers. (Swagger/OpenAPI/Proto) [1] [0] https://twitter.com/vyrotek/status/1640417769303977984 [1] https://twitter.com/vyrotek/status/16401423852…
Earlier quoted context omitted.
Often, holding times are not only due to a shortage of call center employees available, but also to encourage the caller to give up. I doubt the hold time would be zero, unless the government legislates a maximum hold time. Even then, the AI could stall with endless patience and requesting clarifications and further information, and repeating details back to you to confirm, with minor errors requiring correction, whi…
Do you have direct experience with a call center where this was happening? This sounds like a ridiculous conspiracy theory. In every call center I've ever had experience in, median/mean hold time was a KPI that was relentlessly optimized for. Hourly demand was modeled and staffing levels were set such that hold times were kept to the minimum possible with the resources available. Calls-not-answered was an inverse met…
I’ve always appreciated the perspective that they just figure out how much staff they need to stop the customers from getting too pissed off.
I've been using it as a discussion machine and a way to cut down search. My usual loop used to be: 1. Search for X 2. Review documentation and other websites that come up 3. Learn from my review and further refine my search 4. Continue steps over and over until I get what I want --- My new loop is: 1. Ask ChatGPT about X 2. Use the words that ChatGPT returns to me as search terms 3. Review documentation and other web…
marketing team is using it to create baselines for articles/blog posts.
you can do a search for "product manager chatgpt prompts"
my controller is using it to look up finance stuff including answers to questions about tax law. They will then follow up by looking up the first source articles to verify, but chat gpt can give correct answers.
HR is doing the same thing
when I run into problems trying to figure out how to do something in an application chatgpt works better than web searches, watching stupid videos, and especially the built in help for the application etc.
I've got a thread going with ChatGPT about an app I'm building. It knows all of the libraries I'm using, and has seen the main App component, the Router and many of the key components. I'm asking it about every task I need to do, feature I need to implement, bug I need to fix. Basically rubber ducking with it and talking through everything I'm doing as if it were my coworker. It's reducing my time to solve problems b…
Can you describe the structure of your conversation? Did you describe what libraries you were using and send the full code of the main app component?
chat gpt build me a pong program using Ruby2D. It built one but it had some problems
The ball goes through the paddle, please fix that. Then it wrote a collision detection routine for the paddle.
The game has no way to restart. Write code that restarts the game with the space bar. It then did that
Have the game keep score and have the game end at 11 points.
etc
For marketing I did something like
tell me the top problems that CIOs of companies that lease equipment run into with their leasing automation software.
It gave me a relatively generic list.
Which ones of these do CIOs report is the most important.
Integrations
Can you elaborate on the top software that that leasing automation software needs to integrate with. It gave specific software.
etc
I've been using it for long-term memory supplementation. Had a faint memory of driving around in a friend's truck back in high school and was trying to remember a Marilyn Manson song we always played. Asked it this the other day: > Are there any other marilyn manson songs with a crowd shouting? And it spit out: === Yes, Marilyn Manson has used the sound of a crowd shouting in several other songs besides "The Beautifu…
How certain are you that these are real songs and not just hallucinations? How would you check it? Web search shows its sources e.g., if it is link to the official YouTube channel, then there is some certainty that is not a fake.