I’m the person leading the project to make sure that people have fewer bad experiences with Stripe. I’m not sure what is driving the uptick in posts on the subject to HN in particular (obviously we pay attention to broader online discussion in addition to monitoring our support systems, though we know it creates an incentive for people to publicize their situation). On the topic of Stripe and these kinds of incidents…
Cut the crap, please. Have the CEO step in and stop your broken automated flags. Put real humans in the appeals process and give them meaningful powers. Stop giving people the run around, and stop posting meaningless fluff.