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Ask HN: What does performance management look like at your company?

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Re: Ask HN: What does performance management look like at your company?

#121
post #68

I manage 30 people, but I review only 10 of them and the rest are reviewed by my team-leads. We use KPIs and 360 feedback. These are not perfect measures, and I acknowledge that often, but are good enough for some purposes. Performance reviews are easy for all sides if there is nothing new in them. If you either side is surprised during a performance review they are not talk to each other nearly enough during the rev…

What are your thoughts on 360 reviews? I've heard the process can be very devisive?

They allow me to see if I'm missing something (another way of looking at it they also prevent me from being totally unjust). So they are ok as an information source, but can create nasty incentives.

So you don't give them too much weight, you don't want them to influence employees too much. We used to do that and it impacted company culture negatively IMHO. Now it is under 20% of the score and so it cannot be abused, but it remains a useful tool.

Re: Ask HN: What does performance management look like at your company?

#122

Earlier quoted context omitted.

If you’re ever in a SAFe team, one of the tenants is that annual reviews are useless. It pushes for doing constructive reviews every PI (approximately quarterly).

On the other hand, you’re in a company doing SAFe so you have plenty of opportunity to stare at a wall.

But companies doing SAFe can use developer velocity to help judge individual dev productivity. That can be surprising if you aren't aware of what story points are used for.

Re: Ask HN: What does performance management look like at your company?

#123
post #24

It's all honestly completely useless. I've never had a useful performance review at any company ever. It's either I'm doing bad, and know it, and that is either my fault or due to reasons outside of my control. Or I'm doing well, and know it. Honestly, sometimes at places things were so bad that I felt I was doing terrible, but I was actually keeping the team going by pushing past a lot of tricky issues. Really I thi…

You can ignore the actual goal of assessment and just write words in the form of "Action, Noun, Target"

like:

"Gained Expertise in product X in Q3." "Implemented self guided research in Technologies X,Y,Z in Q1" "Member of diversity committee in Q1-Q4" "Increased bug detection by 10%" "Code quality increased by 15% per code analysis done by codetech.com" "Upgraded deprecated libraries on build servers"

Re: Ask HN: What does performance management look like at your company?

#124
First company: My manager met with me once over two years. It was 18 months into my just over two years stay, and all she told me was "We don't know eachother at all so I can't really judge your performance." She gave me the standard 7% and we never spoke again.

Second company: It was a huge joke. The CTO invented KPIs that were unattainable and didn't matter, and we were given raises purely because our contract was profitable.

Third company: We had such a ridiculous process of "Write three goals and go over them with your manager", which turned into "Just write anything so HR doesn't complain." The goals were totally useless. Engineers did not have the ability to decide what they worked on or how it went, but the goals implied they did. It was awful and, luckily, did not effect bonus targets.

I honestly think that "performance management" at most companies is a huge joke. I haven't seen it, and none of my peers have seen it, run successfully or be taken seriously. Companies want to pretend they care about your career trajectory and goals only until an employees goals require any legitimate effort from the company's side. The goals/KPIs are pretty much only successful if an employee sets those goals to be "Do whatever their manager thinks they should do", which I would argue isn't a goal at all.

Re: Ask HN: What does performance management look like at your company?

#125

Earlier quoted context omitted.

Thanks for this comment. Can you please share more details on how the process is structured at your company?

Sure -- once per year: - Write up self review. 1-2 pages to highlight what you worked on and accomplished, who you helped, why it matters. Score yourself on various dimensions of how good of a job you are doing (working with others, getting stuff done, etc.) - Nominate 3-4 people to give you peer reviews. Best to pick people who can speak to your work, ideally with some folks from outside your particular group, and i…

I had the displeasure of working for a company that had a similar review system, but it was quarterly rather than annual. Total nightmare.

Re: Ask HN: What does performance management look like at your company?

#126
post #24

It's all honestly completely useless. I've never had a useful performance review at any company ever. It's either I'm doing bad, and know it, and that is either my fault or due to reasons outside of my control. Or I'm doing well, and know it. Honestly, sometimes at places things were so bad that I felt I was doing terrible, but I was actually keeping the team going by pushing past a lot of tricky issues. Really I thi…

I've been at $megacorp for a few years. We just completed yet another formal, annual review. It would be easy for me to look at the process and say it is needlessly structured, time consuming, and has never had any surprises. That said, I once worked for many years at a small company with no formal review process at all. At this place, there was practically no communication from upper management about how they though…

My very cynical experience:

> For all its flaws, the review process at forces a conversation where you get to summarize to higher management what you have accomplished and why it is important.

In my experience, they've decided it already and don't really care what you put down - unless they want you to get a promotion and then they will care as they need buy-in from others. Particularly, if they want to screw you over, then it doesn't matter what you've written (i.e. even if you put in great accomplishments you can still get a poor rating).

> Peer-review at least gives you a chance to call out outstanding work from your co-workers.

Same thing here. We used to require naming 3 people to give peer feedback. When they want to screw someone, the manager would actively seek out negative reviews to support his case - regardless of whoever you picked.

> And the review itself at least gives you a venue to hear what management thinks of what you have done.

I can agree with this - although where I worked they'll let you know throughout the year. I did have one manager who was very reluctant to give negative feedback, though, so I suppose this benefits the employee where the manager is at least forced to formally give you negative feedback.

Processes are good in general, but useless if the system doesn't value it. If the manager can actively go and solicit feedback from folks you didn't nominate, then why waste my time and the time of the people I did nominate?

I cheered when my company stopped doing annual reviews.

Re: Ask HN: What does performance management look like at your company?

#127
My experience: Most of the time, all it takes , is to beat the system..

In one of the companies I worked for : one hand we were doing marvels in automating stuff and repetitive work which saves ton of manual efforts and reduces human errors , and guess what ! its not even accounted for in the standard goals..

Sometimes you need to stare at the bullshit and say here we go and beat the crap out of it..

Re: Ask HN: What does performance management look like at your company?

#128
post #106

Earlier quoted context omitted.

Stop your manager in their tracks next 1:1 and state you have some feedback about how you're feeling here. Start by noting that it's a very stressful time right now and that these concerns are even more important for you. Your manager would likely be hurt if you left and good managers appreciate upwards feedback so that they can correct on their side. The fact that the performance rating is good means your manager pr…

> Stop your manager in their tracks next 1:1 BAD idea with most managers. Your manager is likely to be vindictive and insecure if confronted like that. Even with peer reviews in place managers have disproportionate influence on your reviews, and promo/comp decisions (something you readily acknowledge). If the manager treats you with disdain, it's almost impossible to fully reverse that - it's just human nature, let a…

I both agree with you and agree with your parent.

Yes, the chances of retaliation from your manager is not insignificant.

However, the experience with a good manager is always fantastic. If I don't trust my manager enough to give him negative feedback, I don't want to stay in the team. Giving negative feedback is one of the few reliable ways to discover if you have a good manager. I'd rather know than not know.

Source: Also been there and done that (and paid the price, but it was worth it).

The worst thing, though, is to put up with it. I tried it and it didn't end well either, which put me on the path of "Well if it's going to suck, it's better to be vocal than not."

Re: Ask HN: What does performance management look like at your company?

#129
Generally, it's a dumpster fire.

In any rational world, execs would be basing their OKRs on something similar to https://stripe.com/atlas/guides/business-of-saas#the-fundame.... Instead it's a trickle up process whereby people tell execs what they want to work on, then the execs group those into OKRs. Also the OKRs appear to only have one level, despite being an org with a thousand people. And finally, the system uses the internal wiki to track, rather than integrating with the project/issue backlog tool.

Annual reviews are even worse. People fish for peer reviews that paint the rosiest picture. They only happen once a year and if something bad is going to happen to you, I recommend it happen directly after reviews, and absolutely never right before them, the recency bias is huge.

Re: Ask HN: What does performance management look like at your company?

#130
post #89

Earlier quoted context omitted.

Here's my slightly unusual take on performance management as a manager. If I'm doing my job well, reviews should mostly feel like a formality. They shouldn't take much time from me or from my reports. If I'm doing my job poorly, one signal of that is that a review takes a lot of effort. If a performance review takes a lot of my time or that of the report receiving the review, it suggests there's been some considerabl…

Wow, how very unusual.

May I ask why you find that unusual?

EDIT: I don't know what country you are in.

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