121–130 of 279 posts
HN is NOT a support channel for Github, Apple, Microsoft, Paypal, Google and a 100 other services out there that have piss-poor customer support. If the only way to get a rise out of these companies is to abuse HN then that should be indication enough whether or not you should route a critical part of your business through them.
Earlier quoted context omitted.
If your assertion were true I wouldn't have needed to block long time friends who continually post opinions such as yours.
Yes, you're so right to the point that I can't keep a post without being flagged within the first couple of minutes because HN is filled with liberal SS thugs like you.
It has nothing to do with which side of the political spectrum you are on.
Your comments are downvoted because you have written in an attacking, nonsense style. They are low quality comments, and HN is a place for higher quality discussion.
If you wrote a "liberal extremist" comment in the same style, that would be downvoted as well.
Attacking other users ("SS thugs like you") is especially unwelcome here.
That's pretty bad, something for startups to keep in mind if they plan to use Github for their company I guess.
At our shop we are happy using Github Enterprise. There may be something unstated in this page's story.
One is an unknown and the other is an counterpoint to this.
It is ridiculous that GitHub has not even responded to your support ticket. To anyone reading from GitHub, this is making me rethink my choice of GitHub as a platform, and I'm sure the same is true for other people reading this post. Your reputation is very much at stake. To anyone reading this from Gitlab, how easy is it to migrate CI/CD off of GitHub Actions to Gitlab?
Careful about leaping to conclusions, we're hearing one side of a story here.
Which is not something unheard of when dealing with large companies.
If true,that they did not respond, that would be much more worrisome to me than whatever the reason for the ban might have been.
HN is NOT a support channel for Github, Apple, Microsoft, Paypal, Google and a 100 other services out there that have piss-poor customer support. If the only way to get a rise out of these companies is to abuse HN then that should be indication enough whether or not you should route a critical part of your business through them.
No but these kind of posts raise awareness of problems that affect many many people. I'm happy that this becomes public for the guy in question and for everyone of us.
Even as a paying customer for many years, my account was disabled – without even receiving an email warning. I only discovered when browsing issue histories where I knew I'd left detailed comments, and noticing my comments gone without even a note about deletion, leaving threads nonsensically fragmented.
When I tried to login, I was only faced with a generic "activity that looked malicious" message – but no hint of what that might have been. Once I complained, I was restored quickly – but if I'd been on extended vacation, or perhaps even passed away, there'd have remained giant holes, indefinitely, in projects I'd contributed to.
Was anything I legitimately did as myself suspect? (They couldn't say.) Was some third party trying to get access – or did they even briefly succeed, perhaps with some compromised credential somewhere? (That was my fear – but they couldn't say & there was no evidence of compromise in what I could see.)
After several angry emails about how they shouldn't accuse a longtime paying account in good standing of 'malicious activity' – creating fear of an account compromise of unknown extent – they finally said no, it wasn't unauthorized access (or attempts thereof) but some comment (unspecified in age/topic) that a filter deemed similar to other malicious comments.
I'd paid them ~$600 over the previous 5 years, and still had an active subscription with working billing details. My account was nearly a decade old with a wide variety of contributions & comments. But still, an automated system with no apparent human review disappeared my account, without even generating a notification.
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While it sounds bad from the description, the story is still very limited and missing the other side. However this is just vendor management. You have to balance risk and productivity, and it's even more important now with how many different services a typical business uses. Most people are better off using third-party services with proper support contracts rather than trying to plan for an edge case while ignoring a…
The 'other side' is irrelevant. If you run a service oriented organization and are gateway to a substantial fraction of the open source projects out there you should have your customer support house in order to the point where fora such as this one are not seen as a means of last resort.
Going back to the OP's post, if you leave a vendor for a single 1-sided account of a negative experience, you'll never deal with another company again.
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Why would hiring 100+ customer support reps be a problem for Microsoft?
1. They would need to be somewhat technical, so they would not be cheap. Let's say $70,000 a piece. 2. It is a free product. Would you spend 7 million a year supporting a free product? 3. 99% of complaints would be of the nature "GitHub is broken. HELP!" and really be some person who did not set the origin before pushing.
I for one pay for GitHub. I've never had a ticket that wasn't answered in under a day, but I'd be almightily annoyed with them if I submitted a ticked like this and didn't have a response within hours.
Earlier quoted context omitted.
The 'other side' is irrelevant. If you run a service oriented organization and are gateway to a substantial fraction of the open source projects out there you should have your customer support house in order to the point where fora such as this one are not seen as a means of last resort.
Without the other side, you have no idea whether their support is in order or not. Being such a large organization leaves millions of possibilities. Is this user even a paid account? Going back to the OP's post, if you leave a vendor for a single 1-sided account of a negative experience, you'll never deal with another company again.
The safe default seems to me to believe these stories at face value unless evidence to the contrary has been provided.
Earlier quoted context omitted.
If your assertion were true I wouldn't have needed to block long time friends who continually post opinions such as yours.
Yes, you're so right to the point that I can't keep a post without being flagged within the first couple of minutes because HN is filled with liberal SS thugs like you.
As someone generally critical of radical left-wing politics (in fact, any radical politics), you are not doing yourself (or anyone) any favours by using ad hominem arguments like this. Please just stop.