121–130 of 215 posts
I work for a phone company, Community Phone, whose majority customers are seniors. We periodically check in with our customers over text message (helping make sure they achieve their goals, like using Uber, or whatever... which is our business: to enable an improvement in overall quality of life via phones, rather than phones in themselves). As a result, many of our customers FB message/call/email/text us as a sanity…
My parents machines, even the ones they buy without telling me, still connect to the internet through their router. OpenDNS blocks requests for blacklisted sites. It doesn't help their cellphones, but they are also under instructions not to do any banking on their phones.
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It helps. They sometimes have to call me when websites don't work but it blocks the annoying popups that can sometimes confuse older people into scams.
Also tell them about phone scams. Over the last year I have received several very convincing phone calls and voice messages from people pretending to be the IRS or cops. It takes a lot of willpower to convince yourself that they are scams. A lot of scams can be stopped if you consult with someone before sending actual money. I think it's important to tell your parents that before they give anybody any money or accoun…
The IRS scam has been particularly interesting. A wave of them came through our area code, so I convinced a friend to let me talk to the scammers when it came to his phone. They had ${friend}'s name and address associated with the number, and got mad when I said (truthfully) "that's not me". I'm still curious what datasource they're using to match those three bits of information together...
A phone book?
Also tell them about phone scams. Over the last year I have received several very convincing phone calls and voice messages from people pretending to be the IRS or cops. It takes a lot of willpower to convince yourself that they are scams. A lot of scams can be stopped if you consult with someone before sending actual money. I think it's important to tell your parents that before they give anybody any money or accoun…
The key thing people (not just the elderly) need to understand is that NOBODY LEGITIMATE will make initial contact with you over the phone or over SMS. The IRS will mail you. The police will knock on your door. If someone you don't know contacts you over the phone, 99.999% of the time it is a scam or they're selling something. Once you internalize that, you're well on your way towards avoiding being a victim.
Honestly, while getting phished and hacked are big issues, I would also worry about them being sucked into social media bubbles where they could start latching onto conspiracy theories, fake news, and the like. It was not too long ago where their generation believed it was a bad idea to believe anything on the Internet. I'm not sure what changed. I have seen my own parents fall suspect to that stuff now and then, so…
I would equally suggest two email addresses - one for banking, one for everything else.
But do look at further education courses as many a local authority in some capacity offers training in some form (speaking about the UK here). Some banks also offer assistance in online safety courses.
But online safety today, is alas very much akin to the level of safe sex education in the 60's.
I would suggest showing them some youtube videos of people handling phone scammers - entertaining and educational.
But above all - tell them if they are in any doubt, to shout and call you. Remember your peace of mind is worth a few phone calls.
The number one thing you can do to help them is talk to them about being conned / scammed. That's by far the most likely way for them to get victimized online, and the only way that's seriously affected anyone I know. Since they're not technical, their natural self-defense against this kind of this has trouble functioning online. Talk to them about real world analogs to pop-up ads that look like virus scanner alerts,…
Based on my father and grandmother's interactions, suggesting they call if ever in doubt can be a big help. What saved her from the fake Microsoft support scam was her calling him to ask if she should go to someone cheaper to help with the non-existant issue. Offering to do her taxes prevented some other scam. Although that did require flying out annually due to being so disorganized.
However, do understand, that this can lead to the opposite effect of constantly calling on every little thing leading to them becoming even more dependent on you.
Honestly, while getting phished and hacked are big issues, I would also worry about them being sucked into social media bubbles where they could start latching onto conspiracy theories, fake news, and the like. It was not too long ago where their generation believed it was a bad idea to believe anything on the Internet. I'm not sure what changed. I have seen my own parents fall suspect to that stuff now and then, so…
I think their generation has been influenced by our generations that really started using the internet and got it into every part of our lives. Sometimes I start falling for the conspiracy theories and have to check myself, and they don't have experience with the insane social media machine that exists now but didn't exist during their time.
Maybe this is off-topic, but everything I know about personal security I learned from my mom. She gets spam calls like we all do, claiming to be health insurance or the IRS or something, and she'll always hang up, look up the right phone number, and call that back and see if there really is anything going on. Same with emails, she doesn't click links but instead goes to the website independently and logs in there. Sh…