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Ask HN: Shouldn't Google need to give a public statement about Railway incident?

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Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#111

Post by smartician »

lacker wrote: post #47

It's an especially awkward situation because Railway is a competitor of Google Cloud, with many third parties involved. So, I just think it will take them a little more time to figure out how to message things. To me, what it sounds like is that a Google Cloud system identified Railway as a misbehaving customer. Spam, hackers, that sort of thing. Often this happens for "platform as a service" companies, because Railw…

If they're a PaaS, isn't it insane for them to run their own infrastructure and the customer workloads under the same cloud account?

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#112

Post by trollbridge »

ZiiS wrote: post #108
trollbridge wrote: post #39

Earlier quoted context omitted.

There's a reason we used to have courts with public records. Public records and transparency are a good thing. Binding arbitration has destroyed all of that.

Yes, court would be better, and totally justified here, but that also seems extremely unlikely given the contracts.

There is something fundmentally undemocratic and unlawful about contracts that basically preclude the ability of the parties to resolve disputes in open courts.

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#113

Post by VirusNewbie »

dnnddidiej wrote: post #105
raghavchamadiya wrote: post #3

This is actually scary. If Google can suspend a company like Railway without warning, what chance does a smaller startup have? The lack of any human escalation path at Google Cloud has been a known problem for years. You'd think enterprise customers paying real money would at least get a phone call before getting shut down

Does Google have any customer big enough for it to give a fuck about?

Anthropic, Shopify, Apple, Uber, Temu, Spotify, Ebay, Paypal are all massive users who get tons of engineering support.

Also if this rumor is true, they also get massive white glove engineering support: https://www.cnbc.com/2025/08/21/google-scores-six-year-meta-...

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#114

Post by ishurand4 »

joezydeco wrote: post #28
skinner927 wrote: post #24

Earlier quoted context omitted.

Do you care about uptime and security?

https://damrnelson.github.io/github-historical-uptime/

But then they have alot more services since msft bought them, making higher chances on goes down

Re: Ask HN: Shouldn't Google need to give a public statement about Railway incident?

#116

Post by okdood64 »

r_lee wrote: post #45
okdood64 wrote: post #41

Earlier quoted context omitted.

Would you be okay with GCP making public issues you encounter with your account?

if it's some automated behavior, yes. I'd like to know what it is, why it exists, how it works (how to avoid triggering it) and what they're doing to make sure it never happens again

You're assuming GCP was in the wrong. What if it turns out someone's actions within your company resulted in this? And you woke up to see some TechCrunch article about how one of your engineers took down your site in all it's glory details?
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