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Ask HN: How do you communicate in a remote startup?

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Re: Ask HN: How do you communicate in a remote startup?

#111
post #85

Earlier quoted context omitted.

there is a middle ground. if i walk past you and you make eye contact, i say hi. if you are focused on your screen ignoring me, then i remain silent

That doesn’t account for folks who fail to make eye contact (of which there are many in tech)

it does, because i won't be greeting them, which is exactly what the poster above is asking for

Re: Ask HN: How do you communicate in a remote startup?

#113
Be honest about people not showing up and say it's not ok. Hours need to mean something. If there is a block of 4-5 hours a day where everyone (that has a dependency on each other) is available, this is key.

Anything less and you'll have people just enjoying a day at the park (without the laptop).

Re: Ask HN: How do you communicate in a remote startup?

#114
Discourse (not Discord chat, but the threaded forum software) is a much better choice than chat like Slack. All meetings and discussions/decisions should have a thread for them, even just a placeholder, and posts to document conclusions or next steps or rationale or whatever.

Have a company wiki.

Have anyone who can’t touch type learn to do so, on the clock, as priority 1, before anything else.

If you can’t type a lot and quickly, you will resort to speaking instead, which isn’t convenient to consume and isn’t indexable. Strongly discourage calls and synchronous communications in general.

Re: Ask HN: How do you communicate in a remote startup?

#115
post #5

Earlier quoted context omitted.

Agree with the occasional relaxed "coffee chat", and having a repository full of good documentation, but... > If you aren't having at least one video call a day something is probably wrong. That seems excessive to me, especially if everyone is also staying connected via chat, emails, etc. Weekly meetings are about my limit, considering I also have work to do, meetings with external stakeholders, ad-hoc meetings, etc.

At least one video call a day is more about socialization than work; chat and email doesn't really strengthen psychological feelings of connection to the team. Regularly putting a face to the nickname is important. I consider small meetings (say <10 people) within the team, ad-hoc or otherwise, to count against the once a day minimum. It doesn't need to be a purely social call to be effective.

Different people want different levels of socialization attached to their job duties. If the meetings are a requirement, having them daily is too much for my taste and is more likely to strengthen my psychological feelings of being annoyed.

In any case, not having a daily meeting does not mean something is wrong, as the parent poster stated.

Re: Ask HN: How do you communicate in a remote startup?

#116
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

This contributes to stress and notification fatigue, especially when bombarded with alerts from every channel. Some will turn off notifications entirely or disengage to maintain focus on their workload.

Re: Ask HN: How do you communicate in a remote startup?

#117
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

I'm at a company now where we are trying to do this but the CIO/CEO keep weighing in on EVERY conversation where they disagree with the approaach. The whole reason we are having the open conversation is for ideation and good communication but when a high level person comes along and says "well thats not the way I would do it" everyone decides to go back to 1:1s, direct messaging, and calls so as not to document anything publicly in feat of being called out by the higher ups.

Re: Ask HN: How do you communicate in a remote startup?

#118
Responsibly. Which means as short as possible, visible, to the point, and with clear indication of urgency.

And as the currently top comment says: make your messages public by posting them in the right Slack channels. I had a former colleague literally sabotaging me -- he thought he was getting fired because I was hired, and quickly hated my guts apparently -- by not responding to my Slack DMs which I used to bring a bit more details that I felt could be too much for the channels (logs, error messages from CLI tools etc). I could not progress on important tasks for a few weeks because of him.

After he pulled this stunt twice, I simply started posting in our team's channel where executives are also present. He never dared to delay a response ever again for as long as I was there during the contract.

It's sad that it sometimes comes to this but work is work and I am paid to deliver, not to develop endless empathy towards childish insecurities that result in a literal sabotage of my work.

Re: Ask HN: How do you communicate in a remote startup?

#119
I've accidentally made it work extremely well in the past with Discourse[0] (not Discord). It was meant to record decision making processes, but it ended up replacing almost all of our async communications. Messaging was used only for emergencies. I've since left the company and never tried it again due to different cultures in my following companies.

[0] https://www.discourse.org/index

Re: Ask HN: How do you communicate in a remote startup?

#120
post #30

Make conversations public by default. If you use Slack, make team channels, project channels, announcement channels etc. all public. Discourage 1:1 and private communication unless really necessary, especially for engineering topics. This single change will have an immense impact on overall company culture.

I’d want this as much as I used to enjoy open floor plan at the office… Discouraging 1:1 and private communication in my experience would actually have 100% opposite effect of what you are describing. This is equivalent to discouraging pair-programming which while may not be everyone’s cup of tea many find extremely productive

I’m with you, then again Best Practices mean best for your work environment, not all. I’m currently making sure to cultivate an environment where my staff are comfortable sharing information openly. Not all of my people are comfortable announcing things to the group and want to bounce things off me or other supervisors. Sometimes you have to meet people where they are at. Like establishing the vision and just keep making sure you’re moving towards it.
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