[flagged]
Ask HN: What companies have blown you away with their customer support?
111–120 of 151 posts
Re: Ask HN: What companies have blown you away with their customer support?
#112Reolink.
I broke a camera while installing it and when I contacted them to see if repair was possible (because, as I told them, the camera being broken was entirely my fault), they just asked for a copy of the invoice and sent me a new one.
Re: Ask HN: What companies have blown you away with their customer support?
#113[deleted]
Re: Ask HN: What companies have blown you away with their customer support?
#114Mixpanel. I forgot my email and the support on the other end just gave me a hint like “do you remember having an email like *@**.xyz.” No unnecessary reset or anything like that.
Re: Ask HN: What companies have blown you away with their customer support?
#115T-Mobile. I've been a TMo customer for most of 20 years. Every time I've needed anything they've taken care of it with no fuss.
Recently I added a line to my account, and ended up getting charged the wrong amount, because I have a very old plan and whoever added the line couldn't figure out how to make it the right price. One call, no transfers, and they fixed it to the correct price and refunded me the excess charge.
Re: Ask HN: What companies have blown you away with their customer support?
#116Patagonia is amazing. They’ve fixed a winter jacket for me for free that had a hole melted in it from a bicycle light. The light turned itself on in my pocket and became so hot within minutes that it melted a hole. Patagonia did a top notch fix (it’s invisible), provided and prepaid label to send the jacket, paid for return shipping, and did the repair for free. Even though it was 100% not their fault. The company ma…
> were extremely rude and unprofessional shouting at us... giving no directions or information to the hundreds of people affected... they left us stranded in the terminal First time dealing with Turkish port authorities? They do this to their own people. Try getting a car on a boat in Alanya. You will go on a mad goose paper chase: Person A will make you wait half an hour in their queue (with mandatory coffee breaks)…
Border police was its own kind of jerks which okay I guess, not like my expectations were very high.
But here I was talking about the TK staff. The airline “service” reps. They were the rude and unprofessional ones I’m talking about. I have yet to hear “sorry” for the 36h delay and I had the pleasure of interacting with 20–30 TK staff at the airport during this ordeal.
Re: Ask HN: What companies have blown you away with their customer support?
#117Patagonia is amazing. They’ve fixed a winter jacket for me for free that had a hole melted in it from a bicycle light. The light turned itself on in my pocket and became so hot within minutes that it melted a hole. Patagonia did a top notch fix (it’s invisible), provided and prepaid label to send the jacket, paid for return shipping, and did the repair for free. Even though it was 100% not their fault. The company ma…
> I will never set foot on a TK flight ever again and tell anyone who will listen to avoid Turkish airlines like the plague unless they like pain and arriving several days late. How low have they fallen since their publicity department was praised by John Cleese at the 1989 Academy Awards.
They still say they’re “Europe’s #1 airline”, but look up reviews from ordinary travelers and you find hundreds of them describing a special kind of hell at IST.
Re: Ask HN: What companies have blown you away with their customer support?
#118Sweetwater - a music equipment retailer They have, literally, the best customer service experience I've ever encountered as a customer.
Super nice in person, too. Worth a stop to try a bunch of instruments if you're driving through Indiana on I-90 and need a break. There's a cafeteria, too.
Re: Ask HN: What companies have blown you away with their customer support?
#119Apple, software side. I use Apple Notes on my macbook, phone and windows machine through the browser. One day, an important (to me) functionality had stopped working in the browser version only. I knew it should be there and thought they must have updated something and broken that in the process. It happens. I was bugged more than I should have been so I filed a request on the Apple website. Less than an hour later, I get a phone call. When the person on the phone understands they are looking at something real, they ask if they can connect me to an engineer. I talked to some engineer, walked them through the issue. The issue was fixed in the same day. It was so easy. I was shocked a company so big could function on such a personal level. To me that is the mark of great customer service.
Re: Ask HN: What companies have blown you away with their customer support?
#120Progressive for home insurance. They act as a broker for home insurance. They consistently will find the lowest rates, easy to get a phone agent, and have people waiting to walk you through the process.
How are they for auto? I've been in the market for a new insurance (I usually do both auto/home because it tends to have discounts)