111–120 of 127 posts
It's unbelievably bad. This is literally the only thing you need a wiki for. I can't believe this is the market leader. Notion is going to crush them.
Our search is also quite poor though, something we’re hoping to improve soon!
This thread is well timed, I was just about to pick a wiki solution and was leaning towards confluence. But search is really important to me. What’s the prevailing wisdom these days on the best solution for an internal knowledge base/wiki platform?
As for an ok way to manage internal knowledge, I've yet to see it. I've wanted to try out the Johnny Decimal System because if you can create a solid hierarchy of a filing system, everyone should be able to drill down to the right doc. Confluence search doesn't work. Neither does google docs. I think I now want the ability to just pull a local copy of a section of docs, say "all engineering," and just use grep locall…
The organization of most teams' documentation is horrendous at my company. There are at least 3 different pages I have to go to for how-to articles and that's just within my current team's space. Not to mention there's limited information on those pages.
Documentation is an after thought. We've also seen a lot of attrition this year. I'm the senior person on my team as a midlevel. I have one contractor who's term is up in a couple months and one junior. They can't fill the 4 positions that have been open for 2-3 months.
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> My bigger question though is why the average user is important. Most large companies have employees whose entire job is ... knowledge management. If they can't figure out how to write wikitext then maybe they're not a good fit for the role? If your wiki limits its contributors to experts, you're doing it wrong.
Regardless of limitations, the vast majority of edits tend to be by those whose job it is.
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Great take. I worked on Confluence for a few years and have a bit of insight. Search has been an area of focus on and off for the most part of the last 15 years. It actually has gotten a lot better and Atlassian has an entire team focused on improving the search experience across their suite of products (they started with Confluence). And from what I hear, they are focusing on all the right things. To your point, no…
It may be depressing to be on the Confluence “search” team. But wouldn’t it be MORE depressing to be on their “editing” team? Or how about their “performance” team? :-(
Searching corporate wiki is pretty difficult, because contrary to something like Google, you can't use context of a search query to recommend content. * First you have a few occurrence of the same search query in your search history (because only a few people searched similar words in the past) * You can't either use synonyms of remove stop words to recommend better content (IT, can means "information technology, or…
Confluence does search while typing, it's just so abysmally slow that you typically won't get a result until you've stopped typing.
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As for an ok way to manage internal knowledge, I've yet to see it. I've wanted to try out the Johnny Decimal System because if you can create a solid hierarchy of a filing system, everyone should be able to drill down to the right doc. Confluence search doesn't work. Neither does google docs. I think I now want the ability to just pull a local copy of a section of docs, say "all engineering," and just use grep locall…
What are your issues with Google Docs search? Just curious as I'm building a product to generate a better wiki out of Docs/Drive.
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> If there is anything better out there I am all ears. Mutt, Pine, grep, awk, etc. I don't understand why throwing a GUI interface on top automatically seems to make email search absolutely awful, this includes Gmail. I so often need to find a specific old email using a hazy match criteria that I am half tempted to pipe my email into Splunk (I run a small Splunk cluster at home for other needs) and use it (as then I…
I too need to find specific old email. For that, I type what comes to mind into the gmail search box. To each their own.
Sure, gmail search works "ok" when you are searching based on a word in the email or the sender/recipient email. Things more advanced than that it really falls short.
Searching corporate wiki is pretty difficult, because contrary to something like Google, you can't use context of a search query to recommend content. * First you have a few occurrence of the same search query in your search history (because only a few people searched similar words in the past) * You can't either use synonyms of remove stop words to recommend better content (IT, can means "information technology, or…