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Ask HN: How do I start my own consulting firm?

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Re: Ask HN: How do I start my own consulting firm?

#111
post #98

Earlier quoted context omitted.

Can you elaborate on these two bits? > It should feel producty, and the way in which you turn your team into a product should communicate something interesting about your worldview. > Bill weekly, or at worst daily. Never bill hourly. Do you mean bill hourly but only working in full-day blocks? Or that your clients agree to pay you on a daily / weekly rate without a number of hours defined. This seems like a tough pr…

Hourly/weekly billing are entirely standard in industry, and most good clients will not balk at them. The business does not want your butt in a seat for 480 minutes a day; they want increased revenue or reduced costs. They will not micromanaged the distance between your butt and your seat at one minute increments unless you structure your affairs such that they're required to. Note that all of your professional analo…

Thank you. So to clarify, are you backing up this approach with SoWs defined in terms of scope? My current work has less upfront definition more like "figure out how to build a system that does X or features 1, 2, 3" and is billed hourly. I'd like to experiment with other models that lead to simpler invoicing.

Re: Ask HN: How do I start my own consulting firm?

#112

I built and sold (acquihired) a small successful security consultancy from 2011-2014. My experience is seen through the lens of security consulting. I should really write all this down in a longer form but heres the important take aways in my experience and my answer to some of the questions listed. 1) Your tech skills matter less than you think they do. Customers want good work of course but they also need a reliabl…

--> Don't fool yourself that you're only consulting while you build a product. Its two entirely separate types of businesses. If you try to do both you run the risk of doing them both poorly. Can you please comprehend some more on #2 above - esp how/ why/ what you think are difficulties taking this route?

What about using the process, resources, and scheduling expertise that you aquire from building products for others on your own project? Having the know how to complete projects is why people hire you're firm, so hiring yourself could be a great way to build a product on the development / design side in a cost effective manner.

Re: Ask HN: How do I start my own consulting firm?

#113
Started on my consulting firm around 5 years ago - quite organically. (I was a freelancer taking on more work than I could handle so I hired help). Now we have around 40 people, a pretty remote team, some big Fortune 500 clients as well as lots of startups. We're also incubating our own SaaS products.

I'll address your questions as well as offer my own experience as lessons / pitfalls.

As many have said, sales and BD (business development) doesn't seem like a priority for you, but it probably takes a good 70% percent of my time nowadays. The other 30% are a mosh of running the company, maintaining relationships, and figuring out more sustainable avenues for the future (ie SaaS products).

Should you look for larger projects? Yes. Look for projects that will feed a big team. The 80/20 rule applies here. I would say 30% of my clients are responsible for 70% of the revenue. The double edged sword here is, make sure that 30% is not just 1 huge customer which happened to my friend. He learned the hard way that when 80% of your revenue comes from one customer and that customer goes away, you're toast. I lost a big whale which took out a HUGE chunk of revenue, but we were pretty diversified. Otherwise we would have been in real trouble. It sucked, and it was painful, but we recovered.

How do I identify that a company might be in need of a team like ours? Should I prioritize our online sales channels over local ones? - I'm 5 years into the business, and I have to say, most of the business I get is still from referrals and relationships. Almost nothing is from online channels, although that is SLOWLY starting to happen because of some marketing channels. Also I didn't really have much of a marketing team until recently. And even then, it will take some time to figure out the right marketing activities to focus on. If you are still small, you might be out of business by the time you figure it out. Most of your business will come through relationships. Hit up all your friends who work at big companies.

Should I partner up with firms like ours? - if you look on our site we have several impressive partnerships, but I can tell you exactly how much business they've brought - a big 0. Partnerships are hard. The partner is having enough trouble dealing with bringing money for themselves, much less worrying about bringing you money. I've never seen it work out in consulting. If you sell a product, there's no end to people who want to resell your product via VARs (value added reseller) or affiliates.

Should we have mentors/coaches? YES. I constantly talk to others who have had much bigger consultancies who are not my direct competitors (not in the same geographic space etc). I try to talk to them when I have specific issues - that they've probably run into before, or regularly so that I have a sounding board. I constantly ask for feedback on things I'm trying to implement etc. Learn from people who've done it before. Nowadays I also spend a lot of time with SaaS mentors because that's where I want to be.

Should I hire a salesperson to look for projects? I've not seen any small agency early on have success with a salesperson. This is because you'll probably only be able to attract mediocre or subpar salespeople with your small projects and small commissions. The best salespeople tend to work for companies like Salesforce so they can earn HUGE commissions and drive expensive cars and afford expensive watches. Also, everyone I've known in consultancies go through multiple sales people before they find the right one. You'll burn a lot of money before you do. Even after 5 years, I still do most of the sales myself. When you are this small, people want to deal with the owner. Also you are still figuring things out - your unique value prop, what you sell and truth be told, a salesperson who's not technical, won't be able to explain what you sell or even know how to sell it until you figure it out and systematize it for them.

As for products, I've always budgeted time and money for products since the very beginning and I've had MANY failed products. The nice thing about consulting is that it does give you runway to experiment. However the experiments will take more time and run slower. However, I would say you have more runway that "traditionally" raising some angel or seed. In helping lots of startups, I see a lot of this happen. People have an idea, they want to do a product. They find a team, raise a small amount of capital, and try it out. It doesn't work for whatever reason - maybe the hypothesis was wrong, they couldn't execute, they couldn't market, whatever. They run out of runway and investors don't throw in more money. They disband and usually end up getting jobs in more stable startups or big companies. That's it - game over. Or if they disband and try again, it's usually with a different team etc. To me that's a hugely disruptive way to do it. If you have a team you work well with, ideally I'd like to keep that team regardless of whether 1 idea works out or not. Remember, these are experiments. So the consultancy let's me keep my team intact while I iterate through different ideas.

Business process, (and technical processes). When you are small, and all sitting in the same room, you'll have a lot of tribal knowledge you pass on when you look over the shoulder. That doesn't scale, so the sooner you capture that into a document or process, the better. If you have to do something more than once, don't expect other people to know how to do it like you do it or like you want them to, so best to document it. We probably started that way too late but we have some processes now and we're still implementing new processes.

I want to end by stressing RELATIONSHIPS, RELATIONSHIPS, RELATIONSHIPS (read with Steve Ballmer's enthusiasm). This applies both in clients and talent. Most of my clients have come through relationships. We did a good job for someone and that someone knew someone who needed help in a similar area. A lot of our talent also come through relationships. Good people know other good people and want to work with those good people. If you have a good work environment, your team will recommend their old coworkers who they want to work with.

Hope that helps.

Re: Ask HN: How do I start my own consulting firm?

#115

I'd rather go entirely opposite. 1. Get clients and start working for them. If you don't have more than one clear customer who already wants you, you're not ready for anything further in this list. 2. Incorporate and handle the core legal and financial stuff (only when #1 is solidly working!) 3. Setup the business processes and workflow; 4. Start aggressively looking for more projects - not online, though. The projec…

>> 4. Start aggressively looking for more projects - not online, though. The projects available there are not the projects you want.

Any particular techniques how to start doing offline sales?

Being a foreigner struggle a bit to find local projects in Bay Area. Meetups and events doesn't help a lot, cold contacts on Linkedin or by email are mostly ignored.

Re: Ask HN: How do I start my own consulting firm?

#116

Earlier quoted context omitted.

That is one of the big challenges to consulting these days - trying to be "independent". In every IT space there are consultants that represent products. They get a lot of consulting leads from the product companies, and in return they are always looking for opportunities to plug a product. I'm not saying there is anything wrong with that - IT consulting doesn't happen in a technology vacuum. In fact for a new consul…

Much depends on the type of consulting. I do legal stuff, mostly compliance and privacy issues. Hypothetically, if someone asked me which cloud service best complied with a new EU data directive I would recommend one. I might be wrong. Maybe that cloud wasn't the best. Everyone makes mistakes. But if i make that mistake and my client finds out I was taking a kickback from the cloud I recommended, then it doesn't look…

Consultants resell the products from Amazon, Microsoft, and Google. The client will know that the reseller is getting a cut. It's not a "kickback". I would doubt that these cloud vendors could even offer a "kickback" (but then again, I could be naive).

But I do get your point. There are several types of IT consultants:

1. Those that help choose a vendor. They should be independent.

2. Those that hold a vendor's feet to the fire. I would claim that a good reseller could still do that.

3. Those that are really just outsourced warm bodies of the vendor. Don't expect much if any independent thinking.

Re: Ask HN: How do I start my own consulting firm?

#117
post #99

I hope this isn't read as a off color comment, but from reading cosmorocket's statement of inquiry, I would say that he has to loose referring to anything as "stuff" right out the gate, from this morning's coffee on, and forever. I mean to illustrate a more valid, less snarky, point, however: When people hire consultants, very often, if not prototypically, it is because they want to understand something that is outsi…

Hi John,

From reading your comments, you seem to have quite a knowledge. I'd like to email you but can't find your address, do you mind sending me the first message at lmenus@lmen.us? I am also in London.

Thanks,

Lubos

Re: Ask HN: How do I start my own consulting firm?

#118
post #5

4 years of consulting experience here with a similar situation to yours. Step 5 is elusive and almost impossible. Lost 2 products to the services mindset with further strain by partners to bring in capital by doing services. The chicken-egg issue becomes much harder when you are working hand to mouth. The problem roots from 2 main things, services/consultation mindset and in-consistent projects. The people who outsou…

Hi Umar, I believe I have sent you a LinkedIn message, please check, thank you!

Re: Ask HN: How do I start my own consulting firm?

#119
post #41

Full time freelance consultant here, specializing in product strategy and early customer acquisition. This should apply to your situation as well. What other people have said in this thread is mostly accurate: consulting is 100% about client development, and 70% of client development is doing good work for the clients you do have, because almost all your clients will be word of mouth. But, that doesn't answer the que…

bmmayer - that's a very insightful post. I'm in a similar boat. I recently left a VP, Product level position in a software company to start my own consulting practice. I'm trying to focus on early customer discovery/development/strategy for small/mid stage B2B startups. I'm wondering how your experience freelancing has been so far? How long have you been doing and what were you main motivations to switch to consultin…

d33kay--Happy to talk offline about it. Connect w/ me on LinkedIn? https://www.linkedin.com/in/bmmayer/

Re: Ask HN: How do I start my own consulting firm?

#120

Started on my consulting firm around 5 years ago - quite organically. (I was a freelancer taking on more work than I could handle so I hired help). Now we have around 40 people, a pretty remote team, some big Fortune 500 clients as well as lots of startups. We're also incubating our own SaaS products. I'll address your questions as well as offer my own experience as lessons / pitfalls. As many have said, sales and BD…

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