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Point 2. is interesting. Is it your personal experience or you have some sources to explore that topic?
Personal POV: I mostly read Fantasy books and a little bit of SF, but the main points I would say is better visualization. Reading textbooks gives you understanding, but being able to reconstruct scenes and characters just from a few lines is a nice plus. When reading story from a ticket, it's become much easier to visualize a concrete use case. Also empathy building. Manuals and documentation are very dry and text i…
I like the idea of learning about human psychology though.