Delta. I was having a nightmare of a travel day (not caused by the airline) and had to call to rebook my flights. The customer service rep was one of the sweetest people I've ever talked to. She rebooked my flight with no issue but she also just chatted with me about my bad day, about what I was looking forward to on my vacation, etc. I'm not normally one to talk to strangers, but this was genuinely the one bright part of that whole day.
Ask HN: What companies have blown you away with their customer support?
101–110 of 151 posts
Re: Ask HN: What companies have blown you away with their customer support?
#102Microsoft, I have a wireless sculpt keyboard + mouse. The mouse scroll wheel stopped working 2 years in. I called MS support and they sent me a full replacement (keyboard + mouse) at no cost. Chic-filla - made an online group order for about $60, they forgot to include an item of <$10 value. Called and they gave a refund for the full order.
Microsoft blocked me after I purchased a gift card for my nephew. So I will never be able to buy a gift card from them again… The support couldn’t do anything about it. I can live with that but it definitely left a bad taste in my mouth.
Re: Ask HN: What companies have blown you away with their customer support?
#103My health insurance provider: https://tk.de My home router manufacturer: https://avm.de Amazon isn't that bad either.
Popping off your comment, to recommend EU customers stay clear of Coya insurance.
Under Coya (Berlin based) they were amazing: cheap, responsive, helpful. Then post-pandemic they were acquired by Luko (a French firm), and their reliability and communicability dropped considerably (read: mass layoffs, AI chatbot hell, all claims via App, website just for decoration). It took 11 months to resolve a small incident, where they knew that 1 month longer and I could have legally sued them. As of last week, they've since been acquired by GetSafe; likely meaning even more layoffs.
TLDR, stay clear from: Coya, Luko, GetSafe
Your insurer should be somebody you can just phone up, though I know how hard that is for non natives.
Re: Ask HN: What companies have blown you away with their customer support?
#104Patagonia is amazing. They’ve fixed a winter jacket for me for free that had a hole melted in it from a bicycle light. The light turned itself on in my pocket and became so hot within minutes that it melted a hole. Patagonia did a top notch fix (it’s invisible), provided and prepaid label to send the jacket, paid for return shipping, and did the repair for free. Even though it was 100% not their fault. The company ma…
> were extremely rude and unprofessional shouting at us... giving no directions or information to the hundreds of people affected... they left us stranded in the terminal
First time dealing with Turkish port authorities? They do this to their own people. Try getting a car on a boat in Alanya. You will go on a mad goose paper chase: Person A will make you wait half an hour in their queue (with mandatory coffee breaks), to then tell you that you need a paper from person B. Person B is nowhere to be found, or on their coffee break, but person C says they might be in building X. No one in building X has ever heard of person B, and who the hell are you anyway for asking, go back to the terminal. Meanwhile your car is blocking other cars from leaving the boat, and there's nothing you can do because Person D needs to see that paper before you move it. People are getting stressed. An angry traveller knows person B from the village, and goes into Building X and drags him into the street so that he can give you your damn paper, but person B doesn't know what you're talking about and sends you back to person A. Person A is pissed off, and writes something on a piece of paper, and sends you to Person C. Person C, reads the paper, writes something else on the paper, and tells you to give it to Person A. Person A reads the scrap of paper, and then writes nothing but your number plate on a square piece of paper, and tells you to give it to person D, who barely glances at it and lets you go to your car.
Moral: next time, have your number plate scrawled lazily on a postit note and wave it vaguely at the guy at the fence, like everyone else does to bypass the bureaucratic hell that is the turkish port authority.
Re: Ask HN: What companies have blown you away with their customer support?
#105My health insurance provider: https://tk.de My home router manufacturer: https://avm.de Amazon isn't that bad either.
Popping off your comment, to recommend EU customers stay clear of Coya insurance. Under Coya (Berlin based) they were amazing: cheap, responsive, helpful. Then post-pandemic they were acquired by Luko (a French firm), and their reliability and communicability dropped considerably (read: mass layoffs, AI chatbot hell, all claims via App, website just for decoration). It took 11 months to resolve a small incident, wher…
GetSafe apparently has runway for another year, right now (a friend of mine interviewed, and the recruiter let on). I've used them for a couple of years, but probably wouldn't open an account with them now. They're generally OK, but for a while, kept trying to push their crappy private pension on me via cold calls.
Re: Ask HN: What companies have blown you away with their customer support?
#106Amazon India (the online store) has the best customer care of all the services I have used. They provide chat and call service and are always helpful. On the contrast, Google always says "our agents are busy" or asks me to send emails which get no reply. In my opinion, having a customer care where you get to chat or talk to a real human is enough. I hate the AI chat bots or the "submit this form and we will (not) get…
I second this.
Re: Ask HN: What companies have blown you away with their customer support?
#107Candykeys. They let me yolo a soldering fix on a keyboard and would honour warrant if unsuccessful
Makes commercial sense for them here (only upside) but few vendors will honour warranty on gear that has been attacked with a soldering iron by an amateur
Re: Ask HN: What companies have blown you away with their customer support?
#108Kenna. I was sort of underwhelmed by them at the time, but having worked with other third party security service vendors since then, in comparison, they're really top notch. Their documentation is amazing and the customer service reps are technical and they care about the issues you are running into.
Re: Ask HN: What companies have blown you away with their customer support?
#109fastmail I'm a paid account holder, and I've had 2 or 3 email support requests over perhaps 10 years. Each time a person actually read my request, thought about it, and gave a useful or helpful answer. eg in one case, their employee tracked down why search wasn't working the way I thought it should, and giving me an actual fix to the issue (I had an imported inbox in a subfolder, so saying in:Inbox in search wasn't w…
100%! It's an employee-owned company that is ethical and responsive. I've been with them for years and their service is outstanding both technically and in terms of support. Vastly preferable to the UI shambles that is Gmail and every "free" alternative.
Re: Ask HN: What companies have blown you away with their customer support?
#110Recipal. I was building an automated feed for nutritional data based on what customers purchased from the company I worked for as a proof of concept (it was a company sponsored 48 hour hack day).
We found Recipal which really suited what we were attempting to build, but they had a $49 a month API licence cost. I reached out to the founder, Lev, who very graciously provided us API keys for as long as we needed for free, and offered support along the way.
It’s a small gesture in the grand scheme of things, but the whole process was super smooth.
I reached out, just hours later he responded, explaining typically they wouldn’t do it, but he was interested in what we were building. I outlined the details and within the hour he’d produced me a free account to use at no cost, just because he thought it was cool!