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Ask HN: Why is the printer industry so scammy?

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101–110 of 213 posts

Re: Ask HN: Why is the printer industry so scammy?

#101

My Brother black-and-white laser is about ten years old. Pretty low volume of use from me, but it's held up well and is one of the most satisfying technology purchases I've ever made. If it stopped working, I would buy a Brother printer tomorrow without even looking at other brands. The printer industry is horrible, but also HP is toxic at every level and across every product and service. Just avoid.

Brother printers have regressed as well. See this post: Brother printers now locking out non-OEM paraphernalia

https://news.ycombinator.com/item?id=31860131

Re: Ask HN: Why is the printer industry so scammy?

#102
Nobody wants to invest in hardware alone. If you make hardware, you have to have some way of growing your income. Those quarterlies are expected to always rise. Now, it's hard to make devices more expensive because people will stop buying them (generally) or put off buying a new one for as long as they can. BUT, if you make the consumables more expensive, people will continue to buy those because they have too. Yay! Your quarterlies show growth. You're a hero! But wait, what if someone tries to undercut you by selling consumables cheaper!? THE HORROR! What do you do? Well, you start doing all sorts of fuckery. And here we are.

Re: Ask HN: Why is the printer industry so scammy?

#103
As others have said: The solution is to buy a laser printer; if you need color, order prints online or at your local drug store/print shop. I've had a laser printer for 10 years. It doesn't give me any problems. I buy toner once every few years. It'd be great if we had some regulation to pass along the cost of generated landfill waste to companies, so they'd think twice before making a something that's destined for the landfill after only 2 years.

Re: Ask HN: Why is the printer industry so scammy?

#104

Earlier quoted context omitted.

He may have been smart. Cost of printer with starter ink was occasionally cheaper then just getting new ink.

But the starter cartridges are probably only partially filled.

Does it really matter if you're only printing a dozen or so pages a year? They might dry out before going completely empty.

Re: Ask HN: Why is the printer industry so scammy?

#105

Earlier quoted context omitted.

He may have been smart. Cost of printer with starter ink was occasionally cheaper then just getting new ink.

But the starter cartridges are probably only partially filled.

But if you bought full cartridges they would be expired or clogged before you half-used them.

Re: Ask HN: Why is the printer industry so scammy?

#106

My Brother black-and-white laser is about ten years old. Pretty low volume of use from me, but it's held up well and is one of the most satisfying technology purchases I've ever made. If it stopped working, I would buy a Brother printer tomorrow without even looking at other brands. The printer industry is horrible, but also HP is toxic at every level and across every product and service. Just avoid.

~20 year old HP Laserjet 1200 here.

Re: Ask HN: Why is the printer industry so scammy?

#107
A printer is capex (lasts a long time), but as a consumer device has to be low priced. So it’s hard to stay alive as a printer manufacturer.

This is in no way a defense of the printer industry’s odious tactics! I’m just pointing out the situation that made unscrupulous people consider those tactics.

Re: Ask HN: Why is the printer industry so scammy?

#108
Not in the industry but the problems here are quite clear: it's a combination of short-term decision making and the way consumers make decisions.

Cheap printers are sold at cost or at a loss. The companies make this up on ink cartridges. Obviously this creates an opportunity for third-party cartridges so your printer gets hundreds of firmware updates to try and defeat these cartridges and protect this business model. Ink is also wasted on things like cleaning the heads. This is by design.

But why does this model exist? Because consumers make a purchasing decision based on the sticker price not the total cost of ownership. You see this behaviour all over the price.

Why are their checked baggage fees, seat allocation fees, etc on airline seats? Because consumers make a decision based solely on the seat price.

Companies like McDonald's sell the burger at about cost. They make all their money on the drinks and fries. You can view the burger as almost a loss leader. A bunch of other stuff happens here too, like the medium drink exists solely to get you to buy the large drink (ie it looks like better value).

You should never, ever buy a cartridge printer. Ever. Instead, buy a tank printer. It's more expensive but you literally just pour ink into the wells. There's no firmware to stop you from doing this. It's much cheaper to run.

All the software for this is terrible unfortunately. There's really no incentive to improve it. Sadly no company has yet disrupted this market and forced change through competition. There was hopes Apple might do this at one point. It obviously never happened.

Re: Ask HN: Why is the printer industry so scammy?

#109
Canon & a few other major brands have consumer grade MFP that use ink tanks instead of cartridges and you avoid this kind of hassle & get a much lower price on ink refills that you just dump into the corresponding color tank on the printer.

This is what I use at home, a canon G-series printer. The "down side" of this is that the printers cost a fair bit more upfront. It's also not photo-grade quality. But with decent quality paper & high quality print settings it does just fine, and monochrome is no problem at all. I also don't consider the higher up front price to be an actual down side. I know I'm simply not getting the machine at a subsidy price, and in exchange I have to pay the true cost of the machine but have a much better user experience.

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