Earlier quoted context omitted.
The haughtiness is really unhelpful in gaining insight from a dilemma that many people encounter to various degrees. He's mentioned that this issue is applicable to his endeavors in general, not just startups. People can be involved in business and startups for various reasons, not just a personal sense of ideological purity.
haughtiness is really unhelpful Sorry if it seemed like that; it certainly wasn't my intention. OP asked a question and then provided some clear data: any attitude toward your customers is your problem, not theirs. People can be involved in business and startups for various reasons, not just a personal sense of ideological purity. I believe that caring for your customers is necessary but not sufficient for any busine…
My only issue with your reply to OP was that it seemed unnecessarily sharp in tone ("Go pursue some other passion. Leave the start-ups for those of us who really care") and addressed an effect ("snubbing customers") of his problem rather than trying to untangle the source of the problem itself (being addicted to inertia but lacking grit).