Probably not what you want to hear, but I'd avoid Google for any mission critical things, and any business model that relies on Google products for revenue (YouTube, AdMob, AdSense). Their automated "fraud detection" algorithms frequently have false positives and ban innocent users, without chance to appeal and have recourse. Terrible customer service.
Ask HN: Locked out of Google Aps email with no recourse - advice?
11–13 of 13 posts
Re: Ask HN: Locked out of Google Aps email with no recourse - advice?
#12Earlier quoted context omitted.
I totally agree with you for the medium term. My challenge right now is that I don't have access to the DNS records and migrating to a new email service will take days/weeks.
Migrating to new email service doesn't take days/weeks, at best a few hours as long as you were prepared with existing email aliases (catch all can help minimize the missing aliases) and configuration and access. In the short term, you are at the mercy of Google. Next time you want to avoid similar fiasco, when you purchase any service from a vendor, please consider the whole offering from sales to support. If you do…
How long it takes to switch services depends on how long you have your TTL set on your MX records. If he set it to expire after days or weeks, it would take days or weeks to switch services. Usually the default is a much lower value, but there are some legitimate reasons to want a high TTL (It could help mitigate a domain hijacking for example).