What would you do with your entire day working for the company? Coding? Marketing? So if 10 customers can't pay your costs, could 20? Could 30? I would focus on getting to the number of customers that can make the business break even, then quit (as it seems you're a little hesitant to jump in right now) [from here on, I'm assuming the SaaS is related to VetWork] If you can't quit your day job b/c of financial reasons…
I like the strategy of wait to have enough customers to break-even. Actually a dozen of it can cover all expenses. The problem is if I quit my job and start to work on my own business. By now I'm too expensive for it.
So in your opinion, I should contract someone to help with marketing and sales and wait until the business can cover everything? This way I can set some targets like I would do if it was me...