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Ask HN: Google Ads Rejected My SaaS as Compromised Site

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Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#12
It's not the same thing, but it's still Google, soo.... all three of my kids are on school or club sports teams that use Teamsnap (https://www.teamsnap.com/) for coordination. This includes exposing calendar subscriptions to Google Calendar and delivering messages & event/change notifications via email (and push notification via the mobile app). For some reason, Gmail has decided that Teamsnap is no longer a trusted sender and throws big caution notices with every email. It's exceptionally annoying, and stupid, given what the app is, what it's used for, and how long it's been around. I don't know whether it's an ML heuristic that's picking up on something, whether it's an email server configuration change on the Teamsnap side, or whether Google's just created a bug, but it impacts potentially all of Teamsnap's 25 million users in the US.

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#13
Hate to say it, but unless this post gets traction or you have a huge social media following and can successfully go viral while calling them out — nothing will happen.

Tons of Google products are going haywire right now and it’s clear nobody at the Monopoly money machine is at the wheel or even cares.

Google search console was down for multiple days recently. If you check your Gmail spam folder, you’ll see lots of legitimate emails in there from the past few weeks. Google My Business profiles have been disallowing legitimate profile pictures for months. I could go on.

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#15

One thing I thought it could be is I use PostHog for analytics / heat map recording, but I tried completely removing it and they still rejected it.

One of my site got flagged as a Compromised Site by Google. I used Posthog on that site as well!

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#16
> Their latest feedback after appealing suggests I change from a .co.uk to .com to resolve the issue which seems like complete nonsense.

Could possibly be a compliance thing on their end. If AdWords is a big part of my funnel, which it is for most Saas companies, I would simply just buy a new .com or use an existing one to run a funnel that connects to the underlying .co.uk site.

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#17
post #12

It's not the same thing, but it's still Google, soo.... all three of my kids are on school or club sports teams that use Teamsnap ( https://www.teamsnap.com/ ) for coordination. This includes exposing calendar subscriptions to Google Calendar and delivering messages & event/change notifications via email (and push notification via the mobile app). For some reason, Gmail has decided that Teamsnap is no longer a truste…

Cant confirm, just tried and it got sent into my inbox, no warnings. It even got marked as important.

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#19

One thing I thought it could be is I use PostHog for analytics / heat map recording, but I tried completely removing it and they still rejected it.

One of my site got flagged as a Compromised Site by Google. I used Posthog on that site as well!

Was it flagged as Compromised Site on Google Ads or actually blocked in Chrome (Google Safe Search)?

Re: Ask HN: Google Ads Rejected My SaaS as Compromised Site

#20
post #10

I run Google Ads professionally and this has also happened to me. I was never unable to fix it directly. One time, I had a Wordpress site that Google Ads claimed was a compromised site. I migrated it to a landing page provider (Unbounce), and Google Ads still insisted the site was compromised even though Google's tools said the said was clean. What I did to fix this was to migrate my landing pages to a new domain. (I…

Thanks, I think you're right. I might try a subdomain and if that doesn't work a separate domain altogether, although I would have thought if I link through to the main site surely they'd still block it.. but we'll see
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