Ask HN: Has anyone been able to contact Cloudflare Support in the last 5 days?

I have tried to contact Cloudflare Support via discord regarding their worker issue. Cloudflare team replied within 24 hours or shorter in channel. I suggest you can try to talk to Cloudflare team via their discord for prompt response.

I opened a case earlier today (Pro subscription zone) and had a reply in about five hours.

Account with one Pro zone, and multiple free zones.

I found an actual bug in their infrastructure, on R2, which somehow still feels like a beta product.

I made sure it was an issue with them, not on me. I documented it. It's reproducible, tried it on another cloudflare account I own and the exact same thing happens when the conditions are there. I was doing work for them, for free.

So, I went on the Discord just to find out how poorly they treat people there. I insisted on this thing for like one or two days, IIRC. Several members of their team saw my post and dgaf. Eventually, I @pinged one of them (the one who I thought was the more appropriate one) and xir response was "that's not my job", damn, just cold like that, not even "but you could try reaching out ...".

I went on to look xim up online and turns out xi was something like the "developer experience guru" for Cloudflare, lol. I called xim on that, "hey, you know, this actually is your job" and xi doubled down, so I told xim "this is bs, maybe you're just a lazy employee" which got me banned from the Discord.

Since then, my stance on Cloudflare is "take whatever I can get from them for free, and never spend a single dime in any of their services".

I ended up going back to S3 because of this bug, unlimited egress (while sweet) is not really a selling point for my particular use case.