Ask HN: What companies have blown you away with their customer support?

Amazon.com. They've always provided excellent customer support when I've had to deal with tracking / replacing / returning items.

Costco - again, fantastic service.

A long time ago I applied to Lucasfilm for a job. I still have fond memories of how warm and kind the HR rep was while telling me that I was too junior for the role.

Every restaurant I've dined at in Los Angeles - amazing service. They treat me like a celebrity (just in case I really am).

Alaska Airlines Credit Card is a unique one.

Alaska Airlines support has been amazing, unmatched lately. Immediately speaking with a person, immediately response and actions without the “I hear you” bs and “thank yous” and “we’re so happy to waste your times”.

But it’s serviced by BofA. The absolutely worst banking service for anything I’ve ever used. The WORST KYC process ever experienced. I’m disabled. They made me physically come in to a location very far way, apparently they’re now all ATMS with a few brick stores. No drive through. The bank manager goes around to people standing in line and asks identifying and personal banking questions out in the open for everyone the hear and learn.

Cap.One and Amex were amazing though.

If it’s serviced by Amazon.

You’re soof’d if not

Believe it or not, Comcast Business was great back in the day. One day my cat puked right on the modem/router, killed it. They had a guy out that night with a replacement.

Today, it's terrible. 2-3 day wait. I cancelled them as soon as a new provider came to town.

Surprisingly, GE. Apparently they’re the only big appliance company that maintains a service division in-house. It’s easy to book a repair, the engineer arrives on time, and they were able to successfully repair my 20-year old fridge that would have entailed a complete kitchen remodel to replace.