Earlier quoted context omitted.
Oh I see, that makes sense. Just to check I understand correctly, I need to clear my caches on any internet apps I use like the browser and YouTube etc., and I will also clear the cookies on my browser. Then I'll ring my ISP and ask for a new IP address, and then I'll repeat the cache clearing. Did I miss anything? I tried to search for 'bot profiling' so I could try and read a bit more about this but I didn't really…
You probably won't need to ring your ISP unless you are unable to request a new IP through your router. If its a consumer router then there may be a UI that allows you to "release" and "renew" your IP on the WAN interface, maybe. You may end up with the same IP. Google your router make and model to get more details. You've got everything else right.
Well, thank you so much for all of your help