Ask HN: How many Slack messages do you send/receive outside working hours?
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Re: Ask HN: How many Slack messages do you send/receive outside working hours?
#12Well, at this job. At my previous job, which involved making software for and supporting a call center (on behalf of health insurance companies), I would get texts sometimes as late as 10pm saying that something had gone down and they needed me to get on a call and tell the server teams what we needed to be back up. The department was a skeleton crew the last couple of years I was there and I was the only guy that knew everything about our phone systems so they were pretty reliant on me or else 90+ agents would be twiddling their thumbs.
I was on Teams calls for up to 16 hours sometimes (through the night and into my normal shift the next day) trying to get things resolved (and the people I was on a call with would tell me "I'm going home for the night. You'll now be talking with Y" So they didn't have the same skeleton crew they forced our department to have.
It was bad. They had all sorts of problems at the data center too, and/or made breaking changes without letting anyone know. It got a bit more stable near the end, but man it was horrible for at least a year and a half straight. This was a major corporation also.
I decided that would be the last job in phone systems I would have, and I'd never let myself get into that bad of a situation again.