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Ask HN: Why is our eCommerce store converting poorly?

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Re: Ask HN: Why is our eCommerce store converting poorly?

#11

I'll qualify myself by saying I've done a lot of ecommerce, roughly $1.5M on my own ecommerce stores over the last few years. Also, I am probably your target customer. Married, 3 kids, gift giver. At first glance, great idea and great execution. I like the design, and the concept seems to make sense. It gives you a sort of "aha, that is smart" moment. I felt like you need to move your Get Started button under the 1-2…

This was very helpful. I agree that there are a lot of decisions to be made that don't seem necessary for something so far in advance. That may be a tough nut to crack. I'm going to dig into this more and see if the feedback is consistent.

Great response, and good luck! If it helps, I would be interested in getting reminded that you have these products closer to the actual dates I need them.

Re: Ask HN: Why is our eCommerce store converting poorly?

#12

Earlier quoted context omitted.

You've never heard of the term "brownie points"? Are you from outside of the US?

I'm from the US and know the term. I was merely giving a first glance impression. This is all very relevant to conversion... Even on the homepage. Perhaps the wording on the submit button is what's throwing me off. Something more explanatory like "View our gifts", etc. that would help drive the point home to the visitor about what clicking that button will actually do.

I agree with changing text on the button, "View gift selection" makes a lot of sense.

Re: Ask HN: Why is our eCommerce store converting poorly?

#13

I'll qualify myself by saying I've done a lot of ecommerce, roughly $1.5M on my own ecommerce stores over the last few years. Also, I am probably your target customer. Married, 3 kids, gift giver. At first glance, great idea and great execution. I like the design, and the concept seems to make sense. It gives you a sort of "aha, that is smart" moment. I felt like you need to move your Get Started button under the 1-2…

Replying to the OP but with similar to the point above, I cannot plan gift-giving this far out for many reasons. The major one being in 8 months I may have a completely different gift idea in mind.

One suggestion I humbly propose is get me to sign up and purchase one gift first. As part of this process, ask me to input further information on:

- Family members' birthdays; - spouse/partner anniversary date; - parent's wedding anniversary, etc;

And coming up to those dates, send me a personalised email like "Hey, Tara's birthday is coming up in a month, check out these gifts we can gift-wrap and send to her..."

Re: Ask HN: Why is our eCommerce store converting poorly?

#14
I operate a number of ecommerce sites, so I'll give my perspective. I will preface this by saying I like the concept, and the implementation is clean. Congratulations on your launch - it's nice to see new ideas entering the industry.

First, you should be aware that launch traffic is demographically nothing like customer traffic. If your site has been posted to tech blogs, startup blogs, tweeted amongst your tech friends, etc, then most of that launch traffic is of the "I'm just checking out this cool new site" variety. This does not convert nearly as well as the "I really need to schedule a gift for my wife" variety. Expect your blog links to pay off over time in SEO linkjuice value, not in the one-week short run.

Second, you picked a bad time to launch a gift scheduling service. Well over half of your potential customers have already purchased the items in their gift list. And for those that haven't, they will most assuredly be going to companies with longer-running reputations that they can trust to fulfill delivery timeframes. Expect October of next year to be significantly better.

Third, the UI is probably not intuitive to people accustomed to traditional ecommerce sites. Aunt Millie is probably not going to realize that clicking on the barely-visible arrow icon on the left/right margins will display another product. One unfortunate fact about ecommerce, and one that is likely the driving force behind stagnation in design evolution, is that catering to expectations is usually more valuable to conversions than catering to coolness. I say usually because there are a few exceptions to this rule( think Apple ), with heavy emphasis on a few.

Fourth, impatience. Seriously, it's been a week. It takes time to get to know your customers. As you learn more about them, you'll be able to craft an experience more conducive to giving them what they want, and as a by-product, increase the conversion rate.

Re: Ask HN: Why is our eCommerce store converting poorly?

#15
I think the most important question is: Do people want it enough to pay for it? You can always get great feedback, but if people do NOT want to pay for it, then it doesn't really matter. Find out if the value proposition is good enough. Maybe you need more to sweeten the deal. I would recommend pushing the product to targeted users for about 1 month and see if the conversions increase.

Re: Ask HN: Why is our eCommerce store converting poorly?

#17
Nice idea, I hope you're going to start sending anniversary reminders for those who do use your site.

I like the shopping cart items appearing in a bar, but honestly, I had no idea it was there... it was below the fold, and it was only because I started fiddling when the "add to cart" button appeared not to work, that I found it lurking. Try putting it somewhere up higher at least people can see the new items dropping in.

Re: Ask HN: Why is our eCommerce store converting poorly?

#18

So I'm not quite sure who it's for from the homepage, and further - I am confused as to how brownies equate to buying expensive things at first glance. When I opened the homepage my first instinct was to get home delivered brownies on a regular basis.

You've never heard of the term "brownie points"? Are you from outside of the US?

Brownie points come from the Girl Scouts (aka Brownies) and are associated with the stamps received for good deeds.

As far as I know brownie points and actual cake brownies have nothing in common.

Re: Ask HN: Why is our eCommerce store converting poorly?

#19
I don't know if this helps but the UI feel of the site felt more like the products were adverts instead of browsing actual products to buy right-now.

Start collecting e-mail addresses en-masse for the purpose of birthday/anniversary reminders. Hit them with a prominent & simple signup form. Just email address, dates & names of occasions, submit. You can play on the forgetfulness, saying one signup and you'll never forget again.

Once you start getting within 15-30 days of those dates you'll start to see conversions growing. That's when a simple order process (4 clicks and you're done!) will boost conversion.

The fact that you are getting sales shows your idea is of interest, that percentage can only grow as you expand your gift selection and gather customer information & feedback.

Re: Ask HN: Why is our eCommerce store converting poorly?

#20

So I'm not quite sure who it's for from the homepage, and further - I am confused as to how brownies equate to buying expensive things at first glance. When I opened the homepage my first instinct was to get home delivered brownies on a regular basis.

I'd guess every single one of the target customers know the term 'brownie points'.

I was born in US, and had no clue what brownie points were. You should remove that term, or explain it. It's just very confusing.

Also, the concept seems a bit flawed.... not sure the demand will be there.

I like a site with gift ideas. I recommend changing this to a destination site with gift ideas and ways to buy them

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