11–20 of 46 posts
I assume you've tried following this guide? https://support.google.com/accounts/answer/7682439?hl=en As far as I know, that's about the only way to do things if you can't get in.
> If you still can’t recover your account, you can create a new Google Account.
Difficult to believe that someone wrote that with a straight face.
There have been a lot of such threads on HN already. People should stop trusting Google. https://news.ycombinator.com/item?id=22705122 https://news.ycombinator.com/item?id=17428707 https://news.ycombinator.com/item?id=9768593 https://news.ycombinator.com/item?id=19513501 https://news.ycombinator.com/item?id=30677471 https://news.ycombinator.com/item?id=350968 https://news.ycombinator.com/item?id=24709282 (Some of tho…
There’s a lot of reasons to get mad at Google. Not setting a recovery email is not one of them. I feel bad for this person because it’s a horrible place to be stuck in, but even if Google had great customer support allowing people to reset passwords over chat / phone would be ripe for abuse
There have been a lot of such threads on HN already. People should stop trusting Google. https://news.ycombinator.com/item?id=22705122 https://news.ycombinator.com/item?id=17428707 https://news.ycombinator.com/item?id=9768593 https://news.ycombinator.com/item?id=19513501 https://news.ycombinator.com/item?id=30677471 https://news.ycombinator.com/item?id=350968 https://news.ycombinator.com/item?id=24709282 (Some of tho…
There’s a lot of reasons to get mad at Google. Not setting a recovery email is not one of them. I feel bad for this person because it’s a horrible place to be stuck in, but even if Google had great customer support allowing people to reset passwords over chat / phone would be ripe for abuse
Same here, the only thing I did wrong was use Linux + Firefox + change country
edit: it was a great lesson though got me out of google products after that, everything bar Android itself and very rare niche searches (hoping linux phones get good enough for daily drivers)
When you do not have any other recovery, google tries a recovery method based on questions ("when did you register the account", "what's an email address you often contact", ...) where the answer do not need to be strictly exact, have you tried that ? And you failed it ?
If yes to both of those, how do you expect google to differentiate between you and someone else who make the same claims ? Do you want google to give a new password to anyone who makes that claim ("it's my account but i don't remember it's password, nor have its recovery method, nor remember enough to answer questions about it") about your account ?
I believe google's account locking is sometime too hard, and them locking the whole google environnement with it is wrong, but in your case google is doing the right thing in not granting access to someone who cannot in any way prove he should have it.
I assume you've tried following this guide? https://support.google.com/accounts/answer/7682439?hl=en As far as I know, that's about the only way to do things if you can't get in.
Love that bullet point toward the bottom: > If you still can’t recover your account, you can create a new Google Account. Difficult to believe that someone wrote that with a straight face.
My sister in law is on her 11th email address in the last 3 years.
I have had my domain and email address for 25 years...
There have been a lot of such threads on HN already. People should stop trusting Google. https://news.ycombinator.com/item?id=22705122 https://news.ycombinator.com/item?id=17428707 https://news.ycombinator.com/item?id=9768593 https://news.ycombinator.com/item?id=19513501 https://news.ycombinator.com/item?id=30677471 https://news.ycombinator.com/item?id=350968 https://news.ycombinator.com/item?id=24709282 (Some of tho…
There's no excuse not to if you have an account that has monetary value tied to it. You lose your rights to whine if you're careless with your online identity and get screwed over because of it.
How do you want Google to solve this? And how can they be certain you’re the owner?
Sounds like he has an alternative means of identity verification (SMS) but Google keeps only working with the locked email address. I mean, Google could also do what other companies do and let you send in a picture of your ID or have you enter identity questions.
Earlier quoted context omitted.
Sounds like he has an alternative means of identity verification (SMS) but Google keeps only working with the locked email address. I mean, Google could also do what other companies do and let you send in a picture of your ID or have you enter identity questions.
All that for a free account? Why would Google do all that?
If you are in the US, try contacting google by every possible venue and keep a track / paper trail of your communications. If non of these methods work, then sue them in a small claims court. This is something for which you do not need a lawyer, and you can get up to $3000. They will probably take you seriously enough to try to solve it without going to court.