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if you are going to use their apis and presumably data/social graphs, expect it to come with strings attached- in this case fb login. else, organically grow
a) such a requirement should be clearly documented - is it? A reference would be useful.
b) there is still the issue (raised repeatedly on here) of the lack of ability to contact human beings when things go wrong.
“Didn’t integrate it at all” does fall under “failed to properly integrate” after all.
Get to the front page of HN
We’ve tried and tried to get in touch with someone at Instagram but it’s impossible to do so. The only reason we could figure out it was a spam issue is because I opened the Chrome developer tools at one point to review the network request made by the “Report a Problem” button and there was a property in the POST body labeled “spam=true” (the message on the screen was a generic “sorry we couldn’t do that please try again” error). Eventually we gave up and changed the username to get around it, but all of her branding material has the old username.
It’s incredibly depressing and frustrating that there are no avenues to get these kinds of things resolved, especially for small businesses that depend on word of mouth and social media to grow and succeed.
Not an expert here at all but are you sure they’re not complaining because you haven’t implemented FB login? I know you don’t want to use it but given past experience here I imagine they very much want you to use it. “Didn’t integrate it at all” does fall under “failed to properly integrate” after all.
All I can say is "welcome to hell". I had a job managing ~13 Facebook Apps and permissions, which I left in August for greener pastures. The opportunity not to work with Facebook (or WhatsApp or Instagram) was a huge reason.
In all seriousness, what's driving me nuts is that they say they'll reply "by the end of the next business day", and there's NO response AT ALL.
What the hell are we supposed to do? We've been using the API for over 2 years. It's in the happy path UX. Removing it and creating a new UX for uploading individual photos feels insane just because nobody is there to flip the switch on our account.
if you are going to use their apis and presumably data/social graphs, expect it to come with strings attached- in this case fb login. else, organically grow
I agree with this, but a) such a requirement should be clearly documented - is it? A reference would be useful. b) there is still the issue (raised repeatedly on here) of the lack of ability to contact human beings when things go wrong.
Same as always. Make noise on the twatter or here
Are they really "people" at all?