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Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

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Re: Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

#11

Post by 0bfus »

fy20 wrote: post #7

I don't think it's unreasonable for you to bear the cost of this (it wasn't the host or Airbnb's fault), however it does seem unreasonable that they didn't provide additional help in resolving the situation. It's in both the host and Airbnb's interest to get the problem solved as soon as possible (maybe someone stole the key and is stealing things from the apartment). If I was the host I would make sure I have someon…

I think the thing I'm learning from AirBNB and everyone I've asked is that I should not have bothered to rekey the unit. It seems that if I just had the locksmith cut the locks and walked away with my things at that point, then I'm in the clear. The fact that I decided that I shouldn't leave the unit unsecured is what I'm being punished for seemingly...

Re: Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

#12

Post by dvxvd »

Once, by accident we selected wrongly and we get in to the dirty apartments. We moved away to the hotel same day. Fine, all money were returned, except cleaning fee. Which is good, because owner needs cleaning.. or sure.

But that's not the point.. point is that Airbnb forbid me to publish photos from the apartment.. so, next time you see nice looking photos, also keep in mind that content is censored to benefit middleman..

Re: Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

#15

Post by 0bfus »

mikeodds wrote: post #14

Previous thread about terrible customer service at Airbnb and some pointers: https://news.ycombinator.com/item?id=27468549

Seems like the only option in their situation (and seemingly also mine) is to file a dispute with a CC. Seems like a fairly nuclear option as I simply want this dispute over the share of the cost mediated and resolved, but I guess that's just where I'm left...

Re: Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

#16

Post by iends »

Had a problem with Airbnb in Scotland several years ago. The unit smelled of a gas leak and we did not feel safe. (Also, the unit was not quite as advertised, but this was a secondary concern). Host came out said it wasn't a problem opened some windows, and left. We came back an hour later with all the windows opened and the smell was still there. Opted not to stay in the room because we did not feel safe, opened a support request with Airbnb telling them the situation and moved to a hotel for the next few nights (had 4 different Airbnb's over 3 week period -- no other problems). Airbnb asked for all this documentation and dragged it out several weeks of escalations. Finally told me they "could not verify I didn't stay in the room" (even though they asked for hotel bill for hotel down the street, which I provided), so they were not going to refund it. They also deleted my negative review of the host because "I did not stay in the room" Since they were talking out both sides of their mouth I disputed the charge with my credit card and sent a screenshot to Airbnb.

What took over 5 weeks of back and forth was resolved in 2 hours. Airbnb even gave me $100 credit for my trouble...

Re: Ask HN: Has anyone had any luck dealing with Airbnb when things go wrong?

#17

Post by notdang »

They have a pretty useless customer service. Once I could not check in as the host did not show up and I was waiting in the rain outside for hours. I contacted Airbnb support and they responded in exactly two weeks asking how they can help. When I pointed out that they are late by two weeks they blamed it on Covid.
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