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Ask HN: What does performance management look like at your company?

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Re: Ask HN: What does performance management look like at your company?

#11

Slightly off center from your question, but: 1. Every Wednesday I Google Meet with my salespeople. We review the prior week's priority prospects, this week's, and then I ask them about clients not on the list that our BI system has identified as promising. An integration of internal systems, Slack & Zapier alerts me each day to anomalies (good and bad) with clients, inventory and systems. MixMax (shout out to Brad!)…

I wonder how much you pay your sales people based on the last paragraph.

Re: Ask HN: What does performance management look like at your company?

#13
We are a company of about 4000, our performance management is pretty shite. We essentially function as a company of middle managers with a software engineering department tacked on.

Getting promoted has very little to do with the role profiles of the above grade but instead involves doing some menial task, for example I knew a guy who was a total manchild and would smash the keyboard, groan and hide in the toilet if he encountered some difficult code, he would also never ask for help but because he did support he got promoted.

Also there's a limited number of slots, so you could meet the criteria of the above grade go through the process and still not get promoted. We basically lose all our developers after 2-3 years and most projects are composed of contractors. people who can't leave before 2 years and mediocre developers who are promoted way beyond their means and aren't good enough to work at other companies.

The worst thing is our clients usually have a high opinion of us so our competitors must be even worst.

Re: Ask HN: What does performance management look like at your company?

#14

Slightly off center from your question, but: 1. Every Wednesday I Google Meet with my salespeople. We review the prior week's priority prospects, this week's, and then I ask them about clients not on the list that our BI system has identified as promising. An integration of internal systems, Slack & Zapier alerts me each day to anomalies (good and bad) with clients, inventory and systems. MixMax (shout out to Brad!)…

What kind of anomalies do you track on clients and inventories ?

Re: Ask HN: What does performance management look like at your company?

#15

I worked for a big enterprise type company. Our performance management process was predictably broken like most BigCorp companies processes are. We had cascading goals from the CEO down to the team manger level, with numerous layers in between. These goals were not data driven in any way. Our performance process was heavily biased towards the quarter prior to the annual review -- so don't put any points on the board…

I worked in a large company for a number of years that had a system where you were scored 1 to 5 (1 being bad and 5 excellent).

However, it really meant you were scored as either 3 or 4 as "nobody is a five and if you were a one or two you wouldn't be here anymore". My manager and I did agree it was a silly system so we settled on me being a 4 and I set everyone who reported to me as all 4s - even though they all deserved 5s.

Re: Ask HN: What does performance management look like at your company?

#16

Thankfully, there is none. What a blessing.

It's not a blessing. As bad as performance management, goal setting, and OKRs can be when it's done badly, working for a company that isn't engaged with helping you to improve is far worse. Even if you're motivated to improve on your own you'll be working with people who aren't and that's more stressful and annoying than any number of performance measurement systems.

Re: Ask HN: What does performance management look like at your company?

#17
It looks like a total waste of time.

As a developer of internal web apps, it is apparent what I must do next to serve my users, in the next week, month, quarter, year --- I have a long to-do list! It is also apparent what I must do to serve my team, in the next week, month, quarter, year. (I get rave reviews from both, unsolicited.)

The goals that cascade from the executives are laughably vague and obvious: cut costs, increase revenue, reduce maintenance, get to the root of recurring problems, please the customer (of course they phrase those things with your typical multisyllabic jargon). So what the process ends up being is taking my goals that I have already got and writing them down in another place (a shockingly flimsy and probably expensive web application they bought from a vendor) using certain words that they like. It is a total waste of money and time (which, ironically, is counter to at least two of their supreme goals).

Let me be clear. While it is theoretically possible that the executives know of a problem or need at the company that I don't, and when they share their company-wide goals it would be news to me, this has never happened. There has never been a time when the yearly goals come out and I say, "Oh, well, now that you put it that way . . . "

On the other hand, I must be above average, because there exist many at my company who, left to themselves, would sit around and do nothing, or worse. Presumably this whole ceremony is in reaction to their behavior. In my opinion, such people should be fired, not babysat.

Re: Ask HN: What does performance management look like at your company?

#18
Last company I worked with used OKRs, but in their own "unique" way. Senior management was always 3-4 weeks late with the company wide OKRs, so the OKRs for individual teams would either be wildly divergent from the approved company direction or they were switched mid-quarter to align with the company OKRs.

Nobody ever checked the progress of the OKRs either, not even at the end of the measuring period and not even to calibrate the realism of the goals for the next measuring period. Once, when asked at an all hands meeting by the person who had been designated "OKR champion" a year earlier, the CEO answered he had forgotten about it but that OKRs were certainly still on.

I think the most success was had by a single guy who had managed to get "increase twitter followers" on his personal OKR list. Not for some company account btw, for his personal twitter account. It was continuous hilarity, but I don't regret not working there anymore. Whatever system you use, take it seriously.

Re: Ask HN: What does performance management look like at your company?

#20

What size is your company/team? Different strategies perform well depending on size. For example, most of the time I find OKRs a little excessive for a small team. Have you identified KPIs? What are they? "What's measured is managed," said Drucker. Personally, finding what exactly to measure is difficult. So don't be afraid to spend a lot of time figuring this out. When you do, all the other performance management st…

Drucker never actually said that, though it's been attributed to him frequently. I found this blog interesting, and they link to the Drucker Institute if you'd like something more authoritative.

https://medium.com/centre-for-public-impact/what-gets-measur...

Similar quotes are often attributed to Deming. He never make this claim either.

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