Talk to a lawyer.
Ask HN: $13,000 bill from ATT mobile - What to do?
11–15 of 15 posts
Re: Ask HN: $13,000 bill from ATT mobile - What to do?
#12900mb? in the UK? on data? only if you try for a few months. data here is so slow its painful. But fairly cheap ( i pay £5 ($10US) for 1gb a month. All you can do is complain, and complain hard. Its bullsh*t and they know it.
Data in the UK isn't that slow for me. With a tethered iPhone (NetShare) and now a MiFi, I've often slurped 1GB+ a day.
Re: Ask HN: $13,000 bill from ATT mobile - What to do?
#13900mb? in the UK? on data? only if you try for a few months. data here is so slow its painful. But fairly cheap ( i pay £5 ($10US) for 1gb a month. All you can do is complain, and complain hard. Its bullsh*t and they know it.
Data in the UK isn't that slow for me. With a tethered iPhone (NetShare) and now a MiFi, I've often slurped 1GB+ a day.
yeah, might be time i upgraded :p
Re: Ask HN: $13,000 bill from ATT mobile - What to do?
#14Same thing happened to me when I went to India for 3 weeks. before I went, I had ordered the "unlimited" international data plan from AT&T for $200 per month. After i came back, I got a $1,800 bill from AT&T. When I called, they said that the unlimited plan was not really unlimited....they just called it unlimited.
So I told them that they had 2 options. Either to cancel the entire $1,800 and accept the $200 unlimited plan as unlimited or I would pay nothing and they could take me to court.
They called 2 hours later and cancelled the entire $1,800 bill. Basically AT&T is nothing but a bunch of crooks trying to cheat as many people as they can.
Here's my gripe about the whole industry http://bit.ly/f2WEq5
Re: Ask HN: $13,000 bill from ATT mobile - What to do?
#15I had a similar issue when I traveled to Japan and China.
I'm a customer of T-mobile, and yes I did in fact use internet on my android phone (had no idea how much it was going to cost me). But even with almost full usage, my bill came out to $1,300 (Data and voice).
I called T-mobile and asked them what the charges is, and after they explained its mainly my data charge lied to them that I never used my data there. The whole time I was being nice and persistent, and the person on the other line agreed that since it's a smartphone it uses data connection automatically, and spoke to the higher ups to revoke the high charge (still had to pay for voice but I was happy with data fee out of the way).
So call AT&T, be nice but also be persistent, and tell them your story in good faith. That it is your father who had the phone and he has no idea how to use the internet yet. Also mention that you think all the data usage is the iPhone itself connecting to update itself (update time and what not). You can say that these charges were never explained to you. If all fails, go to the store. You being there in person is going to be harder than the line "dropping" if you were to call.
Good luck!