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Ask HN: Why most of the HR Departments suck?

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Re: Ask HN: Why most of the HR Departments suck?

#11
HR doesn't attract great talent. I know, because I almost ended up in a career in HR (I hope it's not too presumptuous to consider myself great talent).

I was genuinely interested in learning about how organizations can improve performance through a focus on people. That's why I went to Cornell's School of Industrial and Labor Relations (which is regarded by many as the best HR program in the world though most students don't end up going into HR). I also interned in HR for two summers at a medium sized company.

After a lot of HR classes and two summers in a 5-person HR office, I was certain that HR was not for me. It's a field that has the potential to be interesting and have a major effect on businesses, but in practice HR is boring (except for the fact that you hear all of the company gossip first) and generally ineffective.

The truth is that most of the important stuff that could fall under HR is taken on by managers and executive leadership. The HR department gets the administrative stuff.

When I started thinking about my future, I realized that HR couldn't take me anywhere else. My best possible outcome would be a role as VP of HR or doing some sort of HR consulting. It wasn't for me—I wanted to be closer to the business.

The odd thing is that I really enjoyed my classes and internships. I got to work on exciting stuff. But I knew that it wouldn't get any better. There was nothing to look forward to.

Re: Ask HN: Why most of the HR Departments suck?

#12
post #3

You don't say what "bad" means. My experience at larger companies is that, beyond providing the basics, (payroll, benefits), an HR department exists to protect the company from being sued by current and former employees.

"HR department exists to protect the company from being sued by current and former employees"

This is, of course, true.

There is a surprising amount of work involved in making sure that the company operates within the bounds of employment law. From basics, such as minimum wage, or correct application of tax credits/benefits to payroll, to ensuring that discrimination does not take place in hiring/promotions, that disciplinary processes are within the letter AND spirit of the law, to banal, such as carrying out exit interviews - ensuring that there are no buried issues about to explode.

Their more useful proceedural functions: training staff to conduct interviews within the law, ensuring performance appraisals are carried out, that staff ratios are in-line with "industry norms", or that salaries are competitive.

And finally, the stuff that most of them would actually prefer to do: ensuring that training happens, that the best staff are retained and have their career appropriately managed, that hiring of new employees is as simple as possible whilst being legal.

Of course, the only way this gets done if HR is not "embedded", is through policy and procedure. and discussion with management (not managers). As HR is a cost centre, and increasingly being outsourced (many of these functions are now seen as requiring only occasional consulting, and not full time attentions), I don't see things improving.

Also, the systems they have are shockingly crap. shudder at Oracle HR support software.

Re: Ask HN: Why most of the HR Departments suck?

#13
post #3

You don't say what "bad" means. My experience at larger companies is that, beyond providing the basics, (payroll, benefits), an HR department exists to protect the company from being sued by current and former employees.

Ok, here are few examples of being bad: 1) No communication, whatsoever, when somebody is expecting an answer - especially, during recruitment process. All I meant is just a confirmation - "We have received all the documents we needed to prepare the offer; kindly allow us till Monday evening to get back to you." 2) Mistakes (Name/Joining Date/Designation) in official correspondence. Larger companies might be getting…

A paraphrased email exchange I had last week:

HR recruiter: When are you available for a phone interview?

Me: I am available Tuesday mornings and Thursdays before 4pm.

HR recruiter auto-message: you have been scheduled for a phone interview with Scott (no-reference to who Scott is) on Tuesday at 4pm.

Me: WTF?

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