11–20 of 28 posts
If this service was successful and profitable, I can't imagine waiting 5 weeks. I'd be in full nerd rage after 1/2 day of being down, and would be spinning up new servers on another provider.
Curious to see the full post though before jumping to more conclusions.
I am a bit skeptical of this account. Every time I have contacted DigitalOcean support they respond quickly usually within hours. If this service was successful and profitable, I can't imagine waiting 5 weeks. I'd be in full nerd rage after 1/2 day of being down, and would be spinning up new servers on another provider. Curious to see the full post though before jumping to more conclusions.
I did go into full nerd rage because I can't believe they would do this to a startup, I had the critical stuff running in <1hr on Linode, but took a day for everything to be rebuilt since I had to redo everything w/out access to backups or images.
Earlier quoted context omitted.
They are great for startups because you can automate everything. You can delete everything and restore from 0 without needing manually run commands. Treat it as a temporary server that can disappear at any time, have automated backups and streaming database replication, then have an automated restore script that you test periodically. If the server goes down, restore somewhere else.
You have to have a data layer stored somewhere, are you saying to not store it on digital ocean? All this is a moot point when they destroy your instances and lock your account...
You store the data in a different place to DO, maybe at home or a cheap VPS somewhere else.
Hey folks, I'm the CSO over at DigitalOcean (verification: https://keybase.io/custos ). I'm going to look into this so we can figure out what happened here. Garland, I've temporarily set up an email alias which is my HN username [@] digitalocean.com - can you please shoot me some info?
Hey folks, I'm the CSO over at DigitalOcean (verification: https://keybase.io/custos ). I'm going to look into this so we can figure out what happened here. Garland, I've temporarily set up an email alias which is my HN username [@] digitalocean.com - can you please shoot me some info?
Hi jofe. Without wanting you to comment on specific cases, as a customer paying you $1k per month stories like this terrify me, and it's not the first time I've seen something like this on HN. Can you definitively say whether this kind of thing has ever happened in the past and if it could happen again in the future?
Hey folks, I'm the CSO over at DigitalOcean (verification: https://keybase.io/custos ). I'm going to look into this so we can figure out what happened here. Garland, I've temporarily set up an email alias which is my HN username [@] digitalocean.com - can you please shoot me some info?
Hi jofe. Without wanting you to comment on specific cases, as a customer paying you $1k per month stories like this terrify me, and it's not the first time I've seen something like this on HN. Can you definitively say whether this kind of thing has ever happened in the past and if it could happen again in the future?
Always happy to chat live with you, just open up a ticket or email me at the address above.
Earlier quoted context omitted.
Hi jofe. Without wanting you to comment on specific cases, as a customer paying you $1k per month stories like this terrify me, and it's not the first time I've seen something like this on HN. Can you definitively say whether this kind of thing has ever happened in the past and if it could happen again in the future?
Hey drcongo. Things like this occur at every cloud provider and I would never be comfortable promising you it's not a possibility. What I can tell you is that DO invests very heavily in trust and security (moreso than any company of our size that I've seen in my career). While we are far from perfect, we have a ton of controls in-place to ensure things like this don't happen, especially for customers with your type o…