Please send an email here: cb_helper@yopmail.com
I’ll contact you at whatever addrsss you use
Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
11–17 of 17 posts
Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#12Please send an email here: cb_helper@yopmail.com I’ll contact you at whatever addrsss you use
What could possibly go wrong with contacting a random message board person using a disposable email address about your financial account.
Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#13Earlier quoted context omitted.
Coinbase account has been open since October 2013, and I was trading on Gdax since February 2018. I'm a US citizen inside of the US and I am verified.
That's crazy. Now I'm worried about my own account. :-/
You should be!
I just called 10 minutes ago and got a general support staff on the phone and then later escalated to a support supervisor -- they said it is in the hands of the "specialist" and it is up to the "specialist" to review the case and fix my account. They could not give me any time update nor could they explain the situation.
So I'm still locked out of my money and in the dark as to why.
Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#14Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#15Try to remove your bank account from your coinbase account, then re-attach your bank account.
The Coinbase team has manually disabled my account without explanation -- I'm skeptical that removing / re-adding my bank account would re-enable my trading and transferring between coinbase / coinbase pro. I'm also not sure that I'd even be able to complete those actions given that things are disabled for me right now.
Are you able to login to your account? If so, go to Settings > Linked Account. Remove your bank account, then add it again.
Had a similar problem, similar reaction to yours. I tried this and it fixed my problem instantly after 2 months watching at the market crashing... I saw a post on Reddit explaining that this trick was the only thing that worked.
Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#16I was in a similar situation months ago, and then I filed a complaint with the CFPB and my issue was dealt with the next day. https://www.consumerfinance.gov/
Thanks a lot for this!
Re: Ask HN: Recourse with Coinbase inexplicably disabling and freezing account?
#17centralization is not always good, i hope you get your account back.
Thanks!