Ask HN: What's your worst Uber Eats/Door dash experience?

Had a couple of good encounters with UberEats;

1. Ordered some burgers and milkshakes, guy rocks up quite late, quickly hands me my bag and shouts (very loudly) "BEWARE". Turns out "BEWARE" meant, "I've spilled both your milkshakes all over the rest of your food". To their credit, Uber refunded me the whole order.

2. Looked at the app and noticed the driver was sitting at the end of my street and had been for about 10 minutes. I called and got no answer, so I wandered down to see what was up. He was angrily pounding on some random door, apparently thinking it was my house. Then he got mad at me for not coming down to find him sooner?

These days I prefer to use apps like EatNow that let the restaurants use their own delivery drivers - much more reliable in my experience as the drivers are actually accountable for what they do and have a direct relationship with the restaurant.

The last time I ordered from Postmates I got $75 worth of Chinese food for a big group (5 entrees, 2 sides of rice). When the food arrived I got 3 entrees, one of which was sweet and sour chicken without the sauce, and no sides.

I contacted Postmates about it and they refunded me $17. Huge inconvenience since the food took forever to get to me and I was missing over half of the order and had 4 other hungry people. Never ordering from Postmates again.

Unlike many of the other replies, I have had largely positive experiences with UberEats, especially compared to some of the other available services. Doordash's wait time is long at 60-90 minutes usually. Postmates has some insanely expensive delivery fees, sometimes as much as $25, fully doubling the cost of the order. Grubhub doesn't have a large selection. And Amazon Restaurants seems to be rolling out via zip code, so even restaurants in close proximity are unavailable because my zip code hasn't been activated yet.

A few things that UberEats does well: the live-updating map of your driver, which makes it seamless to anticipate the delivery time and meet your driver at the curb in the event that their GPS doesn't accurately locate the address. Speed of delivery, which may be due to having a larger network of cars and drivers to pull from. And price / checkout flow - it's very easy to place an order with pre-saved checkout information and the prices are usually lowest (edit: even including raised menu prices - the total price is less).

I personally have no love for Uber as a company and have actively avoided it for transportation, so I feel that UberEats UX has done a lot to retain my business despite it being Uber. If there's ever a Lyft of restaurant delivery (maybe an official Lyft offering?) I'll switch.

FWIW, my UberEats experiences have been in the Dallas area.

At least Postmates has transparent pricing. UberEats and Doordash raise the prices on the menu items 10-20% in addition to charging you a service and delivery fee. And on Doordash you can’t even change the tip after delivery for poor service.

Ordered a tub of ice cream using UberEats. ETA 45 minutes. after an hour and 15 minutes I start trying to contact someone because my driver was "3 minutes away" dropping off someone elses order first.

Call my driver and am unable to communicate clearly with them. Get handed over to the guy who's door he was at and have a quick chat because both of us are annoyed (him for having someone knocking on his door at 11pm, and me for no ice cream).

Call Uber support and they call the driver, then say he should be at my place in 5 minutes or so.

A couple of calls back to Uber and about 2 hours after I ordered it, I finally get my ice cream. At this point in time it is all liquid.

For Reference: Ordered around 10PM (Friday night from memory), located in Perth Western Australia

Call Uber again and they say they will refund me. Still haven't seen the refund...