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Ask HN: Best provider for sending transactional emails?

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Re: Ask HN: Best provider for sending transactional emails?

#11
post #4
post #2

I can't which one is the best. But we use MailGun and we are not happy with it. We will probably switch to Postmark.

Why aren’t you happy with MailGun? I’m a customer and I haven’t had any issues with it.

MailGun's support is horrible. I kept emailing them to let them know about login issues, and it would take them a week to get back to me. After a couple tries, they just dropped the ball and stopped following up on the ticket. Message received.

Re: Ask HN: Best provider for sending transactional emails?

#12
I tried a few ones and decided to go with Mailgun.

All the providers mentioned are targets for spammers. So they have to somehow whitelist your account before they allow you to send at full speed.

In that regard I found Mailjet to have the worst on-boarding experience, and Mailgun to have the best.

Re: Ask HN: Best provider for sending transactional emails?

#15
post #2

I can't which one is the best. But we use MailGun and we are not happy with it. We will probably switch to Postmark.

I use both on free tier and I am happier with PostMark.

I had several issues when sending to Microsoft (hotmail, msn, etc.) domains via MailGun because someone exceeded granted quota for outbound IP address and since then I balance outgoing emails using both.

As mentioned by others, MailGun support doesn't care much about queries from free tier users so I would go for PostMark if I had to pay (more intensive use) or recommend to someone.

Re: Ask HN: Best provider for sending transactional emails?

#17
post #6
post #2

I can't which one is the best. But we use MailGun and we are not happy with it. We will probably switch to Postmark.

I also never faced an issue with MailGun, though I mostly use smtp not their http api. Is there any specific issue you ran into?

For us it takes too long for the messages to be received with mailgun.

Re: Ask HN: Best provider for sending transactional emails?

#18
We've had quite a lot of experience using Amazon SES, as we run an email marketing platform on it. We run both our marketing and transactional emails using it for https://emailoctopus.com.

If you're already using AWS then I'd definitely look at SES. I appreciate the price may seem too cheap, but the service is now used by huge companies for their transactional emails, the likes of Netflix rely heavily on it. As long as you configure your set-up correctly with DKIM/SPF I'd be surprised if you ran into too many delivery problems. Also worth noting they now offer dedicated IPs, for a not too costly monthly fee.

Re: Ask HN: Best provider for sending transactional emails?

#19
post #6

Earlier quoted context omitted.

I also never faced an issue with MailGun, though I mostly use smtp not their http api. Is there any specific issue you ran into?

For us it takes too long for the messages to be received with mailgun.

You're noticing a delay between mailgun getting the email and it getting to the client?

I'm using their REST api to send emails, and I've yet to see an email take more than a couple of seconds to get to destination (gmail) while testing.

How long is too long?

Re: Ask HN: Best provider for sending transactional emails?

#20
Mandrill, Mailgun, Sendgrid, SES... they've all got their place.

I find the deliverability comparable (although I'm least experienced with SES). Where they shine perhaps, is in reporting and tracing of issues.

Postmark do look good and perhaps with _only_ transactional email, their deliverability could be among the best.

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